MIU Receptionist

Herefordshire and Worcestershire Health and Care NHS Trust; West Midlands; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare organization is seeking a part-time administrative staff member for the Minor Injuries Unit at Princess of Wales Community Hospital. The role involves booking patient appointments, managing queries, and maintaining a professional environment. Ideal candidates will possess excellent communication skills and have recent experience in a customer service role. Applicants must be flexible and proactive, with a relevant Level 2 qualification and understanding of NHS confidentiality standards.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working opportunities

Health and wellbeing opportunities

Qualifications

• Recent experience in an Administrative/Secretarial/Reception/Customer Service role.
• Previous relevant NHS experience is desirable.
• Understanding of the Data Protection Act and NHS Code of Confidentiality.

Responsibilities

• Book appointments and manage patient transport arrangements.
• Assist with administrative tasks and maintain office cleanliness.
• Review office protocols and take part in team meetings.

Skills

Communication skills

Empathy skills

Knowledge of office procedures

Ability to meet travel requirements

Education

Educated to academic Level 2 in a Business Administration-related subject

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Summary

Are you looking for a new challenge, working in a fast‑paced environment? If so, this could be the role for you! You will be responsible for providing an effective service for all visitors presenting in the Minor Injuries Unit (MIU) at Princess of Wales Community Hospital. You will be the first point of contact for our patients and will provide a professional, efficient, and courteous reception service, both in person and over the phone, while ensuring patient confidentiality.

The successful candidate must be flexible, forward‑thinking and proactive, and commit to delivering a high‑quality service. This is a challenging role that requires excellent communication and empathy skills.

To contribute to the delivery of a high‑quality MIU across the Trust and Community.

The position is a 16‑hour post to cover evenings, weekends, and occasional daytime cover.

Please note the Trust is unable to provide sponsorship; to apply you must have current right to work in the UK.

Responsibilities

• Book appointments for patients into the MIU and make other booking/transport arrangements; respond to queries and requests for information in accordance with office procedures, guidelines and protocols; refer complex or unusual requests to the Team Administrator or a clinical team member.
• Work with other staff to promote a smooth and efficient workflow; undertake assigned admin tasks such as formatting letters and reports; carry out photocopying/printing.
• Be proactive and forward‑thinking; regularly check the tidiness and cleanliness of the office environment and take action to resolve any problems.
• Participate in a range of shifts, including evenings and weekends, in line with service requirements and demands.
• Assist the MIU Manager in reviewing office protocols and guidelines, providing advice on changes in working processes; attend team meetings as required.
• Undertake any other clerical duties that may be necessary for the speedy progression of patients through the department.

About Us

At Herefordshire and Worcestershire Health and Care NHS Trust, we work together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across Herefordshire and Worcestershire. Our 4,500+ staff provide services for people of all ages across 100+ sites.

Benefits

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

Person Specification

Knowledge

• Knowledge of office procedures
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Understanding of the Data Protection Act and NHS Code of Confidentiality
• Recent, relevant experience in an Administrative/Secretarial/Reception/Customer Service role
• Previous, relevant NHS experience (desirable)

Skills & Abilities

• Ability to meet the travel requirements of the role

Qualifications

• Educated to academic Level 2 (e.g. GCSE Grade A‑C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration‑related subject, or considerable recent NHS administrative experience. A relevant Level 2 qualification will be required upon appointment.
• Original certificates must be provided to verify qualifications at the point of offer.

Experience

• Recent, relevant experience in an Administrative/Secretarial/Reception/Customer Service role
• Previous, relevant NHS experience (desirable)

Contract Details

Band: Band 2

Salary: £24,465 a year pro ratio (£12.51 per hour)

Contract: Permanent

Working pattern: Part‑time

Job location: Minor Injuries Unit, Princess of Wales Community Hospital, Stourbridge Road, Bromsgrove, B61 0BB