Miu Miu - Client Advisor Russian Speaker - Harrods

PRADA; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player in luxury fashion seeks a passionate ambassador to enhance customer relationships and drive sales. In this role, you will create unique shopping experiences and foster brand loyalty while staying attuned to fashion trends. Join a creative and international team where your passion for luxury and design will be valued, and your professional growth is encouraged. If you thrive in a dynamic environment and have a flair for building connections, this opportunity is perfect for you.

Qualifications

• Experience in luxury retail and building long-lasting client relationships.
• Fluency in English and Russian is required.

Responsibilities

• Provide excellent in-store experience and develop client relationships.
• Engage in cross-selling and achieve sales targets.

Skills

Luxury retail experience

Customer relationship management

Sales skills

Communication skills

Problem-solving

Fluency in English

Fluency in Russian

Tools

CRM tools

Digital tools

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

1. Welcome and serve the customer providing an excellent in-store experience at all times.
2. Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
3. Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
4. Ensure to be up-to-date knowing fashion trends and competitors.
5. Prove Brand and product knowledge.
6. Deal effectively with customer complaints by liaising with the line manager when necessary.
7. Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
8. Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

1. Experience in a similar role with luxury womens ready to wear experience.
2. Passion for human relations and sales.
3. Problem solving, curiosity and interest in luxury/fashion, art and design.
4. Experience of building a long-lasting relationship with clients.
5. Being able to work in team as well as alone.
6. Excellent communication and interpersonal skills.
7. Passion and knowledge of the managed product category.
8. Fluent spoken English and Russian expected.