Miu Miu - Client Advisor- Harrods Shoe Heaven

PRADA; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player in luxury retail seeks a passionate ambassador to enhance customer experiences and drive sales. In this dynamic role, you will foster relationships with clients, ensuring they feel valued and connected to the brand. Your expertise in sales, combined with a keen understanding of fashion trends, will empower you to achieve individual targets while contributing to a collaborative team environment. Join a creative and diverse workplace that values talent and innovation, and be part of a team that is dedicated to excellence in every customer interaction.

Qualifications

• Experience in a similar role; expertise in Shoe department is a plus.
• Fluent spoken English and excellent communication skills required.

Responsibilities

• Provide an excellent in-store experience and maintain client relationships.
• Maximize sales opportunities and achieve individual sales targets.

Skills

Customer Service

Sales Expertise

Relationship Building

Problem Solving

Communication Skills

Knowledge of Fashion Trends

Tools

CRM Tools

Digital Tools

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible for maximizing sales performance by fostering relationships with customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

1. Welcome and serve the customer providing an excellent in-store experience at all times.
2. Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
3. Be proactively engaged in cross selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs.
4. Ensure to be up-to-date knowing fashion trends and competitors.
5. Prove Brand and product knowledge.
6. Deal effectively with customer complaints by liaising with the line manager when necessary.
7. Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
8. Contribute to ensure a high level of security and be attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

1. Experience in a similar role; expertise in Shoe department is a plus.
2. Passion for human relations and sales.
3. Problem solving, curiosity, and interest in luxury/fashion, art, and design.
4. Experience in building long-lasting relationships with clients.
5. Able to work in a team as well as independently.
6. Excellent communication and interpersonal skills.
7. Passion and knowledge of the managed product category.
8. Fluent spoken English expected.