Miu Miu - Client Advisor Arabic Speaker - Harrods

BoF Careers; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Ein etabliertes Unternehmen im Luxussegment sucht einen engagierten Markenbotschafter, der die Philosophie und Werte der Marke verkörpert. In dieser spannenden Rolle maximieren Sie die Verkaufsleistung durch den Aufbau und die Pflege von Kundenbeziehungen. Sie bieten ein einzigartiges Einkaufserlebnis, bleiben über Modetrends informiert und nutzen digitale Tools, um die Kundenbindung zu stärken. Wenn Sie eine Leidenschaft für Mode und exzellenten Kundenservice haben und in einem kreativen, internationalen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in einer ähnlichen Rolle im Luxusbereich erforderlich.
• Leidenschaft für Kundenbeziehungen und Verkauf.

Responsibilities

• Begrüßen und bedienen Sie Kunden, um ein hervorragendes Einkaufserlebnis zu bieten.
• Pflegen Sie Kundenbeziehungen durch personalisierte Ansätze.

Skills

Kundenbeziehungen aufbauen

Problemlösungsfähigkeiten

Exzellente Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Kenntnis der Modebranche

Tools

CRM-Software

Digitale Tools

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's, and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high-quality criteria. The Group is also very active in the art field, strengthening its presence through contemporary art projects that are constantly evolving.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the value we place on the talent and passion of our people, leading to their professional growth.

JOB PURPOSE

To act as the "ambassador" of the Brand, conveying its philosophy and values. The role involves maximizing sales performance by fostering relationships with customers, developing their loyalty to the Brand, providing a unique store experience, and guiding clients into our world.

RESPONSIBILITIES

• Welcome and serve customers, providing an excellent in-store experience at all times.
• Maintain and develop client relationships through personalized approaches, leveraging CRM and digital tools.
• Engage proactively in cross-selling across departments to maximize sales opportunities and achieve individual targets and KPIs.
• Stay updated on fashion trends and competitors.
• Demonstrate strong Brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Ensure the shop floor and visual displays meet high standards, complying with operational guidelines and stock procedures.
• Contribute to high security standards and be attentive to preventing product thefts.

KNOWLEDGE AND SKILLS

Experience in a similar luxury women's ready-to-wear role.

Passion for human relations and sales.

Problem-solving skills, curiosity, and interest in luxury, fashion, art, and design.

Ability to build long-lasting client relationships.

Capable of working independently and as part of a team.

Excellent communication and interpersonal skills.

Passion for and knowledge of the product category.

Fluent spoken English and Arabic required.