Miu Miu - Client Advisor Arabic Speaker - Harrods

Prada Group; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Client Advisor fluent in Arabic to join their luxury retail team. In this pivotal role, you will act as a brand ambassador, ensuring customers receive an exceptional in-store experience while fostering lasting relationships. Your passion for fashion and sales will drive performance as you engage with clients, leveraging CRM tools to enhance loyalty. This full-time position offers the opportunity to thrive in a vibrant environment, where your contributions will shape the shopping experience and elevate brand presence in a prestigious setting.

Qualifications

• Experience in luxury women's ready-to-wear roles is essential.
• Strong interpersonal skills and a passion for sales and fashion.

Responsibilities

• Provide excellent customer service and maintain high store standards.
• Develop client relationships and engage in cross-selling.

Skills

Customer Relationship Management (CRM)

Sales Skills

Problem-Solving

Communication Skills

Interpersonal Skills

Knowledge of Fashion Trends

Fluency in Arabic

Fluency in English

Job description

Join to apply for the Miu Miu - Client Advisor Arabic Speaker - Harrods role at Prada Group.

As a brand ambassador, you will convey the Brand’s philosophy and values, maximize sales performance by fostering customer relationships, develop brand loyalty, and provide a unique store experience guiding clients into our world.

RESPONSIBILITIES

1. Welcome and serve customers, ensuring an excellent in-store experience at all times.
2. Maintain and develop client relationships through personalized approaches, leveraging CRM and digital tools.
3. Engage proactively in cross-selling across departments to maximize sales and achieve targets and KPIs.
4. Stay informed on fashion trends and competitors.
5. Demonstrate strong brand and product knowledge.
6. Handle customer complaints effectively, liaising with line managers when necessary.
7. Maintain high standards of shop floor presentation and visual displays, complying with operational guidelines and stock procedures.
8. Contribute to security measures and prevent product thefts.

KNOWLEDGE AND SKILLS

• Experience in a similar luxury women's ready-to-wear role.
• Passion for human relations and sales.
• Problem-solving skills, curiosity, and interest in luxury, fashion, art, and design.
• Ability to build long-lasting client relationships.
• Ability to work independently and in a team.
• Excellent communication and interpersonal skills.
• Knowledge and passion for the product category.
• Fluent spoken English and Arabic.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• Retail, Luxury Goods, and Jewelry

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