Minor Works Engineer

Mitie Group plc.; City of Edinburgh; On-site; GBP 32,000 - 42,000; Full time

Job summary

Mitie Fire & Security is seeking an experienced Fire & Security Minor Works Engineer to join the Glasgow team. You will work with the Minor Works/Installations group on CCTV, Access Control, Intruder and Fire Alarm projects from inception to completion, delivering high-quality customer service.

The role involves liaising with the Lead Engineer, coordinating with subcontract labour and clients, and maintaining systems across the region.

Qualifications

• Good all-round knowledge of Fire and Security Systems.
• Experience in a similar Fire & Security role (min 2 years).
• Technical background in electrical/electronic industry.
• Front-line customer contact experience preferred.
• Knowledge of current industry standards and ability to commission multi-disciplined systems.

Responsibilities

• Liaise with the Lead Engineer on all sites and handle critical issues.
• Work with subcontract labour and on-site clients.
• Maintain Fire & Security Systems in the region when needed.
• Communicate effectively with customers and schedulers for site visits.
• Utilise customer portals as directed by the Lead Engineer.
• Support Service Engineers on selected jobs and may cover nearby postcodes.
• Plan routine and reactive call visits in the local area.
• Maintain stock levels with support from Stores.
• Attend training sessions and Engineering team meetings.
• Identify personal development needs to improve customer service.

Skills

Fire & Security systems

Customer contact

Self-motivation

Organisation

Driving licence (UK)

Job description

Fire & Security Minor Works Engineer - Glasgow

Mitie Fire & Security are looking to grow their team with the appointment of an experienced Fire & Security Minor Works Engineer.

Our Minor Works Engineers

The positions will involve working closely with the Minor Works / Installations Team on small projects from inception through to completion on CCTV, Access Control, Intruder and Fire Alarm Systems. The successful Engineer will contribute to the team and will strive to deliver world-class customer service and will be rewarded for doing so.

• Liaise with the Lead Engineer on all troublesome sites, including any critical issues.
• Work closely with subcontract labour and onsite clients.
• Maintain Fire & Security Systems in your region when demand requires.
• Ensure effective communication with customers and schedulers when planning site visits.
• Utilise all customer portals as directed by your Lead Engineer in accordance with the customer requirements.
• From time to time, you may be required to support the Service Engineers on particular jobs, and occasionally work slightly out of your designated postcode area.
• Plan and respond to routine and reactive call visits in your area.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Our Systems

Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec

Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco

CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems

Access Control: Paxton, PAC. Salto

Who We're Looking For

In addition to having all the usual attributes of a great Mitie Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this opportunity, we are specifically looking for candidates who offer:

• Good all-round knowledge of Fire and Security Systems.
• Experience of working in a similar role previously - Fire & Security Installation Experience (minimum of 2 years)
• Technical background in the electrical/electronic industry.
• Experience of front-line customer contact preferred.
• Knowledge of current industry standards and able to commission multi-disciplined systems.
• Self-motivated and able to organise workload, with the ability to work on own initiative.
• Highly organised, professional and computer literate.
• Full UK Driving Licence.