Military Area Manager, LCY3

Alternance Amazon; Dartford; Remote; GBP 42,000 - 56,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area/Shift Manager to lead a large, diverse team at one of our Fulfilment Centres. In this hands-on role, you’ll drive productivity, maintain safety standards, and ensure operations keep pace with demand across shifts.

You'll collaborate with site leaders, analyse performance, and implement improvements to speed up delivery while delivering exceptional customer service. Prior experience in operations and a flexible schedule is required.

Qualifications

• Bachelor's degree or equivalent in business, operations, logistics, supply chain or related field.
• Experience across cross-functional teams and at all levels within an organization.
• Experience managing, motivating and influencing team behaviours.
• Experience solving problems and performing root cause analysis.
• Ability to complete complex tasks quickly with minimal guidance and react with urgency.
• Able to work a flexible schedule including weekends, nights and holidays.

Responsibilities

• Promote a culture of safety and wellbeing.
• Analyse and implement corrective actions to maintain quality and productivity across shifts.
• Support and lead a team and build a strong team culture.
• Analyse performance and suggest process improvements to optimise work and customer service.
• Collaborate with other managers to standardise shift processes.

Skills

Cross-functional collaboration

People management

Problem solving

Root cause analysis

Urgent decision making

Flexibility with shifts

Education

Bachelor's degree in business / operations / logistics

Job description

Job ID: 10445933 | Amazon UK Services Ltd.

This role focuses on those who have military experience and/or are military spouses/children interested in working in the private sector.

Amazon's military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience.

When you join Amazon as an Area/Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity, you'll also work closely with your colleagues to address challenges, which means no two days will be the same.

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we're always looking for ways to offer a bigger, better product range - delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we're known for. We're based in Fulfilment Centres, which are at the heart of Amazon's fast-paced Operations network. Our centres are sometimes referred to as the 'First Mile' because it's where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

A day in the life

You'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You'll also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

Basic Qualifications

• - - Bachelor's degree or equivalent qualification in business, operations, logistics, supply chain or a related field
• - - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• - - Experience managing, motivating, and influencing team behaviors
• - - Experience demonstrating problem solving and root cause analysis
• - - Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• - - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• - - Experience within a distribution center, logistics, or manufacturing environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.