Microsoft Teams Subject Matter Expert (SME) - Consultancy

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 71,816 - 94,233; Full time

Job summary

A leading technology services organisation in Greater London seeks a Microsoft Teams Subject Matter Expert to enhance enterprise collaboration. You will provide Level 3 support for Teams collaboration services, monitor system health, and troubleshoot complex issues. The ideal candidate has 10-12 years of experience with Microsoft Teams and automation, ensuring communication is efficient across a regulated enterprise. This role offers a competitive day rate of up to £450, with the contract lasting 6 months onsite.

Qualifications

• 10-12 years of hands-on enterprise experience across Microsoft Teams collaboration and voice workloads.
• Strong expertise in PowerShell Scripting and Teams PowerShell.
• Proven experience with enterprise troubleshooting and RCA.

Responsibilities

• Provide Level 3 support for Microsoft Teams collaboration services.
• Monitor system health and manage incidents proactively.
• Troubleshoot complex issues for service improvements.

Skills

Microsoft Teams expertise

PowerShell Scripting

Microsoft Graph

Automation

Enterprise troubleshooting

Root Cause Analysis (RCA)

Job description

Looking to shape the future of enterprise collaboration and communication at scale?

Join a leading technology services organisation supporting a large, business-critical user base within a complex, high-availability Microsoft 365 environment. The team relies on deep expertise in Microsoft Teams to enhance collaboration, streamline communication, and ensure seamless operation across a regulated enterprise. As a Microsoft Teams Subject Matter Expert, you’ll play a pivotal role in optimising and evolving enterprise collaboration services while working alongside skilled professionals in a dynamic, high-impact environment.

Ready to elevate enterprise collaboration and drive real business impact? Apply now.

Key Responsibilities:

• Provide Level 3 support for Microsoft Teams collaboration, conferencing, and voice services.
• Monitor system health, respond to alerts, and manage incidents proactively.
• Troubleshoot complex issues and perform root cause analysis (RCA) for service improvements.
• Configure and manage Teams policies, channels, messaging, meetings, and app integrations.
• Support Teams Voice, Microsoft Calling Plans, and related telephony configurations.
• Test and validate new Teams features to enterprise standards and raise necessary changes.

What You Will Ideally Bring:

• Microsoft Teams SME with 10-12 years of hands‑on enterprise experience across Teams collaboration and voice workloads.
• Strong expertise in PowerShell Scripting, Microsoft Graph, Teams PowerShell, and automation.
• Deep understanding of Teams Voice, Microsoft Calling Plans, licensing, and communication credits.
• Proven experience with enterprise troubleshooting and RCA, including CQD, QER, and log analysis.
• Hands‑on experience planning, designing, and implementing Microsoft 365 services at scale.
• Knowledge of Exchange, Entra ID (Azure AD), SharePoint, OneDrive, with Copilot exposure as a plus.

Contract Details:

• Duration: 6 months (with potential extension)
• Location: London Onsite
• Start Date: ASAP

Salary:

• Day Rate: Up to £450 per day (Inside IR35)