Microsoft Lifecycle Specialist

Wavenet; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

25 days annual leave

Private medical coverage

Wellbeing program

Job summary

Wavenet in the United Kingdom is seeking a Microsoft Lifecycle Specialist to own the operational administration of the Microsoft customer estate from order through provisioning, in-life changes, renewal and offboarding.

You will manage licensing, tenant records, renewal governance, incentives and lifecycle reporting, collaborating with internal teams while keeping governance, accuracy and cost optimisation at the forefront.

Qualifications

• Experience in Microsoft CSP operations and Microsoft 365 licensing, with familiarity with Microsoft Partner Center.
• Experience managing subscriptions, renewals and commercial operations.
• Strong analytical and reporting capability, including advanced Excel skills.
• Excellent attention to detail and a strong process, controls and governance mindset.
• Ability to coordinate operational activity across multiple internal teams.

Responsibilities

• Own the operational governance of Microsoft customer estate from receipt of an accepted fulfilment instruction through onboarding, provisioning, in-life administration, renewal and offboarding.
• Onboard new tenants and manage tenant administration and partner associations.
• Provision licences and subscriptions following validated instructions from the orders desk.
• Administer renewals, additions, changes, reductions and cancellations, ensuring accurate records for billing.
• Produce licensing, usage and adoption reporting across Microsoft 365, Copilot and Azure.

Skills

CSP operations

Microsoft 365 licensing

Excel reporting

Governance & controls

Cross-team coordination

Tools

Microsoft Partner Center

Power BI

HubSpot

Job description

Company Description

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

Job Description

The Microsoft Lifecycle Specialist owns the operational administration of Wavenet’s Microsoft customer estate from accepted order through provisioning, in-life changes, renewal and offboarding. The role manages Microsoft licensing, tenant and partner records, renewal governance, incentives, programme administration, reporting and lifecycle exceptions.

The role sits within Solutions and Strategy and is primarily internal-facing. It works alongside Microsoft Growth & Success and other internal teams but does not own customer success, sales or ongoing account relationships. Limited customer interaction may be required to resolve specific provisioning, tenant, licensing or administrative matters.

Primary Accountability

Own the operational governance of Wavenet’s Microsoft customer estate from receipt of an accepted fulfilment instruction through onboarding, provisioning, in-life administration, renewal and offboarding.

Responsibilities include:

• Customer Onboarding & Tenant Administration
• Accept validated fulfilment instructions from the Orders Desk and execute onboarding tasks.
• Establish and maintain accurate customer tenant, ownership, partner-association and delegated-administration records.
• Support approved tenant changes, migrations, mergers and acquisitions.
• Licensing Lifecycle Management
• Provision Microsoft licences and subscriptions following validated instructions from the Orders Desk.
• Administer approved additions, changes, renewals, reductions and cancellations.
• Maintain accurate subscription records and communicate completed changes to billing and finance.
• Investigate licensing or billing discrepancies using accurate lifecycle records.
• Analyse estate and usage data to provide licensing optimisation and white-space insights to Customer Success Managers and Account Managers.
• Offboarding and Cessation
• Execute approved cancellations and licence reductions.
• Coordinate removal of delegated administration and partner associations where appropriate.
• Maintain accurate offboarding records and elevate contractual, billing, data-retention or service-continuity risks.
• Renewal Management
• Maintain accurate renewal schedules and provide timely renewal information to Customer Success Managers and Account Managers.
• Administer approved renewals and minimise unintended attrition through proactive notification and effective governance.
• Identify and elevate renewal risks, exceptions and data issues.
• Microsoft Partner Programmes and Incentives
• Maintain Partner Centre data and administer CPOR, PAL and other Microsoft partner associations.
• Track Microsoft incentives, rebates, co-op funding and customer eligibility, identifying missed opportunities.
• Coordinate submissions, evidence and reporting for Microsoft incentives, audits, designations and specialisations.
• Monitor capability score and partner programme compliance requirements.
• Usage and Lifecycle Reporting
• Produce Microsoft licensing, usage and consumption reporting across Microsoft 365, Copilot and Azure.
• Provide lifecycle, adoption and estate insights to Customer Success Managers and Account Managers.
• Administer agreed Microsoft-funded adoption programmes.
• Lifecycle Governance and Improvement
• Maintain clear lifecycle processes, operational controls and audit records.
• Identify recurring issues and opportunities to improve or automate lifecycle administration.
• Work with relevant internal teams to reduce errors, delays and manual intervention

Qualifications

Essential

Skills & Experience Required

• Experience in Microsoft CSP operations and Microsoft 365 licensing, with familiarity with Microsoft Partner Center.
• Experience managing subscriptions, renewals and commercial operations.
• Strong analytical and reporting capability, including advanced Excel skills.
• Excellent attention to detail and a strong process, controls and governance mindset.
• Ability to coordinate operational activity across multiple internal teams.

Desirable

• Experience with Microsoft incentives, partner programmes, GDAP, CPOR and PAL.
• Understanding of Azure, M365 and Copilot commercial models.
• Power BI and CRM experience, for example HubSpot.
• Experience working within an MSP or Microsoft partner.

Success Profile

• Deliver an accurate and seamless transition from accepted order to operational service.
• Maintain complete and accurate licensing, tenant, subscription and partner records.
• Administer Microsoft lifecycle events and renewals within agreed timescales.
• Support Microsoft programme compliance and incentive attainment.
• Improve lifecycle efficiency through stronger processes, controls, reporting and automation.

Additional Information

Here’s a closer look at what we offer:

• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.