Microsoft Dynamics365 and Power Platform Support Analyst

NTT DATA, Inc.; Birmingham; On-site; GBP 42,000 - 64,000; Full time

Job summary

NTT DATA, Inc. is seeking a Microsoft Dynamics 365 and Power Platform Support Analyst to manage support, maintenance and development for a large client in the public sector.

You will lead the service transition and help establish a robust operating model, collaborating with client and NTT DATA teams. You will troubleshoot incidents, process requests, and develop enhancements using Dynamics 365, C# plugins, JavaScript, Power Automate and related Azure DevOps workflows.

Qualifications

• Experience with Dynamics 365 Customer Engagement/CRM.
• Strong development skills in plugins (C#) and JavaScript.
• Hands-on experience with Power Automate and Azure DevOps pipelines.

Responsibilities

• A strong attention to detail and excellent troubleshooting/problem solving skills.
• The ability to work independently and as part of a development or service desk team.
• Help to train and mentor more junior colleagues.
• Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
• BAU support on various priority levels (P1, P2, P3, P4) and bug-fixing.

Skills

Troubleshooting

Problem solving

Independent worker

Team collaboration

Tools

Dynamics 365

C# plugins

JavaScript

Power Automate

Azure DevOps pipelines

Power Apps Portal

Power Apps

Power BI

Azure Logic Apps

Azure API Management

Azure Functions

Azure WebJobs

Job description

The Microsoft Dynamics365 and Power Platform Support Analyst will be responsible for undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector. This role will lead the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service.

The person playing this role will build working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.

The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice.

What you'll be doing:

You will be working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests. You will also be working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate. There will be a strong focus on troubleshooting and problem solving. You will need to be comfortable picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues. You will be working across a range of clients and industries. Core technologies you will be working with day-to-day are Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate. You will gain experience of working with a range of other technologies related to the Dynamics 365 and Power Platform stack. There will be the flexibility to improve ways of working between the teams and help define more structured processes to improve efficiency. We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

Excellent must have technical skills in:

• Dynamics 365 (Customer Engagement/CRM)
• Excellent development skills in plugins (C#) and JavaScript
• Power Automate
• Managing solutions using Azure DevOps pipelines

Nice to have skills in:

• Power Apps Portal
• Power Apps
• Power BI
• Azure Logic Apps
• Azure API Management
• Azure Functions
• Azure WebJobs

Key responsibilities:

• A strong attention to detail and excellent troubleshooting/problem solving skills.
• The ability to work independently and as part of a development or service desk team.
• Help to train and mentor more junior colleagues.
• Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
• BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing.
• Effective time management skills with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures.

We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.