Dynamics 365 & Power Platform Support Specialist

NTT DATA, Inc.; Birmingham; On-site; GBP 42,000 - 64,000; Full time

Job summary

NTT DATA, Inc. is seeking a Microsoft Dynamics 365 and Power Platform Support Analyst to manage support, maintenance and development for a large client in the public sector.

You will lead the service transition and help establish a robust operating model, collaborating with client and NTT DATA teams. You will troubleshoot incidents, process requests, and develop enhancements using Dynamics 365, C# plugins, JavaScript, Power Automate and related Azure DevOps workflows.

Qualifications

• Experience with Dynamics 365 Customer Engagement/CRM.
• Strong development skills in plugins (C#) and JavaScript.
• Hands-on experience with Power Automate and Azure DevOps pipelines.

Responsibilities

• A strong attention to detail and excellent troubleshooting/problem solving skills.
• The ability to work independently and as part of a development or service desk team.
• Help to train and mentor more junior colleagues.
• Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
• BAU support on various priority levels (P1, P2, P3, P4) and bug-fixing.

Skills

Troubleshooting

Problem solving

Independent worker

Team collaboration

Tools

Dynamics 365

C# plugins

JavaScript

Power Automate

Azure DevOps pipelines

Power Apps Portal

Power Apps

Power BI

Azure Logic Apps

Azure API Management

Azure Functions

Azure WebJobs

Job description

NTT DATA, Inc. is seeking a Microsoft Dynamics 365 and Power Platform Support Analyst to manage support, maintenance and development for a large client in the public sector.

You will lead the service transition and help establish a robust operating model, collaborating with client and NTT DATA teams. You will troubleshoot incidents, process requests, and develop enhancements using Dynamics 365, C# plugins, JavaScript, Power Automate and related Azure DevOps workflows.