Microsoft Dynamics 365 CRM Technical Architect - London, UK

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Architect to lead the design and implementation of Dynamics modules. In this role, you will engage with stakeholders to create high-level architectural solutions and deliver high-quality code. You will be part of a collaborative team that values diversity and encourages continuous learning. If you have a strong background in Microsoft Dynamics and cloud architecture, this role offers a fantastic opportunity to make a significant impact on digital transformation projects.

Qualifications

• Experience with Microsoft Dynamics and Project Service Automation.
• Strong skills in CRM development, customization, and integrations.

Responsibilities

• Design and develop end-to-end architecture for Dynamics systems.
• Manage stakeholder relationships and communicate technical concepts.

Skills

Microsoft Dynamics

CRM Development

Cloud Architecture

API Management

Data Migration

Visual Studio

Power Platform

TOGAF Certification

Tools

Visual Studio

TFS

Azure Integration Services

PowerApps

Power BI

Power Automate

Job description

Job Description

In the role of Technical Architect, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle, including Requirements Elicitation, Application Architecture definition, and Design. You will play an important role in creating high-level design artifacts. You will also deliver high-quality code for modules, lead validation for all types of testing, and support activities related to implementation, transition, and warranty. You will be part of a learning culture that encourages teamwork and collaboration, rewards excellence, and values diversity.

1. Contribute to identifying the best-fit architectural solutions for two or more Dynamics modules; develop application design, and provide support and guidance to project teams on complex coding, issue resolution, and execution.
2. Work with a culturally diverse group, adopting different styles.
3. Manage stakeholder relationships effectively and communicate technical concepts to various stakeholders.
4. Manage technical roadmaps incorporating a range of business applications, including ERP and CRM solutions.
5. Configure applications to meet client requirements using the Microsoft Dynamics Customization Tool or SDK.
6. Design and develop end-to-end architecture for Dynamics and integration architecture for online and on-premises Dynamics systems.
7. Establish and evolve architectural standards, reference models, guidelines, and principles.

Required Skills and Experience

• Experience working with Microsoft Dynamics, with knowledge of Project Service Automation as an advantage.
• Knowledge of CDS / CDM.
• Strong CRM development and customization skills, including workflows, plugins, and integrations via Azure services.
• Experience with multiple Dynamics projects, especially in complex, multi-system landscapes.
• Understanding of Dynamics architecture and its interaction with other systems in an enterprise environment.
• Experience in cloud architecture, identity management, API management, and data migration.
• Proficiency with development and configuration tools like Visual Studio and TFS.
• Understanding of Microsoft products and enterprise architecture roadmaps.
• Excellent documentation and interpersonal skills.
• Working knowledge of SharePoint, Visual Studio, TFS, C#, .NET, JavaScript, Dynamics, Azure Integration Services.
• Experience with Power Platform (PowerApps, Power BI, Power Automate) is a plus.
• TOGAF certification is advantageous.

Preferred Qualifications

• Participation in 3-4 full-cycle implementations of online Dynamics modules (Sales, Service, Marketing, Field Service).

Personal Attributes

• High analytical skills, initiative, flexibility, customer orientation, and quality awareness.
• Excellent communication skills, both verbal and written.

About Infosys: Infosys is a global leader in digital services and consulting, enabling clients worldwide to navigate their digital transformation journeys. We value diversity and are committed to creating an inclusive environment for all employees.