Microsoft Dynamics 365 Business Analyst

Digital Gurus; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Bonus

Enhanced benefits

On-site day per week

Job summary

Digital Gurus is seeking a Senior Analyst to drive AI-enabled transformation across Order Management, Finance, and Customer Services within a regulated supply chain. You’ll bridge logistics, technology, and AI-driven innovation to turn ideas into measurable business value.

You’ll deliver changes in Dynamics 365, build dashboards with Power BI and Tableau, and champion AI/automation opportunities from ideation to PoC delivery, collaborating with business owners and senior leaders.

Qualifications

• Experience translating business needs into user stories, specs and data models.
• Ability to define KPIs and benefits realisation frameworks.
• Proven ability to drive technology-led change in complex environments.

Responsibilities

• Deliver technology and operating model change across Order Management and Finance in Dynamics 365.
• Gather and validate requirements, create user stories and data models for Agile teams.
• Run gap and root cause analyses and define KPI dashboards.
• Act as the main liaison with Process Owners in Customer Services, Order Management and Finance.
• Present business cases and options to senior leadership and run workshops.

Skills

AI/ML

RPA

Agile

Power BI

Tableau

Low-code tools

Tools

Microsoft Dynamics 365 F&SCM

Power Apps

Power Automate

LLMs

Job description

Want to be the person who brings AI and automation into a complex, highly regulated supply chain? This is not a traditional BA role...

We’re working with a global organisation that’s accelerating its digital transformation. They’re looking for a Senior Analyst to act as a catalyst for change across Order Management, Finance Operations and Customer Services, all centred around its Microsoft Dynamics 365 F&SCM platform.

You’ll sit where logistics operations, technology and AI-driven innovation meet. Your job will be to find opportunities to use AI, RPA, predictive analytics and other digital tools to transform how services are delivered, then turn those ideas into business cases and measurable results.

What you’ll be doing:

• Delivering technology and operating model change across Order Management and Finance in Microsoft Dynamics 365
• Gathering and validating business requirements, then turning them into user stories, functional specs and data models for Agile teams
• Running gap and root cause analysis, and defining KPIs and benefits realisation frameworks
• Acting as the main link with Business Process Owners in Customer Services, Order Management and Finance
• Presenting business cases and solution options to senior leadership, and running workshops, sprint reviews and steering meetings
• Building Power BI and Tableau dashboards that give leaders insight they can act on
• Spotting and championing AI/ML and automation opportunities, designing AI-augmented workflows and overseeing proof-of-concept delivery
• Keeping up with emerging tech such as LLMs, generative AI, process mining and digital twins, and judging where it fits
• Driving adoption of low-code tools like Power Apps and Power Automate
• Managing a pipeline of innovation initiatives, including ideas from vendors and partners

What’s on offer:

• A pivotal role shaping the future of 3PL through digital innovation
• A collaborative, inclusive culture that values curiosity and ownership
• Competitive salary, benefits and career development
• 1 day per week on site with offices in Greater London (flexibility on where)
• Bonus, enhanced benefits packages on top of salary.