MHE Instructor / Operational Trainer -Nights

AO.com; Crewe; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

24 days holiday (Excluding Bank Holid​

Pension scheme 5%

Wellbeing initiatives including EAP &1

Job summary

AO.com in Crewe is seeking an experienced MHE Trainer to develop colleagues, raise safety standards and build high-performing teams across our warehousing operation. This role supports both classroom and hands-on training, inductions for new starters, and ongoing certification on MHE equipment.

The successful candidate will have an accredited MHE instructor qualification, strong communication skills and a passion for coaching others, with a full UK driving licence and experience in warehouse

Qualifications

• Full UK driving licence is required.
• Experience operating MHE in a warehouse/logistics environment.
• Strong understanding of health and safety requirements.
• Experience delivering practical training and coaching.
• Excellent communication and relationship-building skills.

Responsibilities

• Deliver engaging practical and classroom-based training.
• Lead inductions for new starters and agency colleagues.
• Train, assess and re-certify colleagues on MHE equipment.
• Support compliance with health and safety standards across the site.
• Maintain accurate training records and certification data.
• Work closely with Operational, HR and Health & Safety teams.
• Identify opportunities to improve training effectiveness and operational performance.
• Ensure mandatory training requirements are completed across your shift.

Skills

Full UK driving licence

MHE experience

Health and safety knowledge

Training delivery

Communication skills

Education

Accredited MHE Instructor qualification (RTITB, ITSSAR or AITT) preferred

Job description

About The Role

Permanent

Nights 12-Hour Shifts Crewe

At AO, we're all about keeping things simple, doing the right thing and making life easy for our customers and our people.

We're looking for an experienced MHE Trainer to join our busy logistics operation in Crewe. Whether you're an established MHE Instructor or you've previously held an instructor qualification and are looking to get back into training, we'd love to hear from you.

This is a fantastic opportunity to use your expertise to develop colleagues, improve safety standards and help create high-performing teams across our operation.

We have opportunities available on Nights working a 12-hour shift pattern.

Here's What You Can Expect To Be Doing

As an Operational Trainer, you'll play a vital role in developing our people and ensuring they have the skills, knowledge and confidence to work safely and effectively.

You'll:

• Deliver engaging practical and classroom-based training
• Lead inductions for new starters and agency colleagues
• Train, assess and re-certify colleagues on MHE equipment
• Support compliance with health and safety standards across the site
• Maintain accurate training records and certification data
• Work closely with Operational, HR and Health & Safety teams
• Identify opportunities to improve training effectiveness and operational performance
• Ensure mandatory training requirements are completed across your shift

A Few Things About You

We're looking for someone who is passionate about developing others, confident in front of groups and able to adapt their approach to suit different learning styles.

Essential

• Full UK Driving Licence
• Experience operating MHE within a warehouse or logistics environment
• Strong understanding of health and safety requirements
• Experience delivering practical training and coaching
• Excellent communication and relationship-building skills

Qualifications

• Accredited MHE Instructor qualification (RTITB, ITSSAR or AITT) preferred

Desirable

• Manual Handling Instructor qualification
• Level 3 Assessing qualification (or equivalent)
• Experience within a fast-paced warehouse, logistics or distribution environment

Our Benefits

We ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we ve got our own "AO Perks" to help you with the little things that matter.

• 24 days holiday (Excluding Bank Holidays)
• At least 5% contribution pension scheme
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.