Metering and Billing Adviser

Business Stream; Gogar; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Bonus 10%

Pension

31 days holiday + 6 bank holidays

Free gym

Subsidised canteen

Employee discounts

Job summary

Business Stream is seeking a detail‑oriented Billing Administrator to manage the full billing cycle, reviewing and updating customer accounts to ensure accurate billing.

You will investigate billing queries, handle suspended accounts, maintain records, and communicate clearly with customers to move issues to resolution. The role offers hybrid working (3 days in the office, 2 days at home) and a standard Monday–Friday schedule.

Qualifications

• You’ll bring strong attention to detail and a practical, customer-focused approach.
• Comfortable handling information accurately across multiple systems.
• Ability to stay organized in a busy environment and work as part of a team.

Responsibilities

• Manage the full billing cycle, reviewing, updating and billing customer accounts.
• Investigate and resolve billing queries and work through suspended accounts.
• Keep records up to date and communicate clearly with customers to move queries to resolution.

Skills

Attention to detail

Customer focus

Multi-system proficiency

Job description

About the role

In this role, you’ll help manage the full billing cycle, making sure customer accounts are reviewed, updated, and billed accurately. You’ll investigate and resolve billing queries, work through suspended accounts, keep records up to date, and follow agreed processes to ensure customers receive clear and reliable service.

You’ll use a range of systems and information sources to understand what has happened on an account, identify what needs to be done, and communicate clearly with customers and colleagues to move queries through to resolution.

About you

You don’t need to have worked in water retail before, but you’ll bring strong attention to detail, confidence using multiple systems, and a practical, customer-focused approach. You’ll be comfortable handling information accurately, asking the right questions, and using your initiative to solve problems.

We’re looking for someone who can stay organised in a busy environment, communicate clearly, and work well as part of a team. If you enjoy getting into the detail, taking ownership of your work, and making things easier for customers, this could be a great role for you.

What’s in it for you

• Starting salary £25,887, rising to £26,500 after training
• Hybrid working (3 days office, 2 days home)
• Monday – Friday, 9–5; no evenings or weekends
• 10% bonus, attractive pension, 31 days holiday + 6 bank holidays
• Free gym, subsidised canteen, employee discounts

You’ll be joining one of the UK’s largest water retailers, in a fast‑paced, supportive environment where no two days are the same. If you want to grow your career and make a real impact, we’d love to hear from you.

We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you.

The deadline to apply for this role is 28 October 2026, with a start date of 23 November 2026.

A Disability Confident Committed employer

If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too