Meta Product Experience Specialist

nonplusultra; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Home office option

Flexible working hours

Fitness subsidy

Apple Laptop

30 days PTO

Job summary

Meta is seeking a Product Experience Specialist in London to manage demo environments and onsite event logistics. You will work with product and brand teams to translate technical setups into tangible product stories for internal and external audiences.

You will coordinate demos, deliver compelling product demonstrations, and troubleshoot to ensure best-in-class performance. The role emphasizes creating streamlined workflows and training materials for staff.

Qualifications

• 3+ years in operations, event production, staffing or demo management.
• Bachelor’s degree in Operations, Event Management, Marketing or Business Administration, or equivalent hands-on experience.
• Ability to work on-site 4 days/week and travel up to 30%.

Responsibilities

• Coordinate, set up and maintain demo environments for Meta products.
• Plan, coordinate and deliver product demonstrations for activations.
• Support technical setup, troubleshooting and optimization.
• Gather insights from demos to inform improvements and enhance user experience.
• Develop and maintain streamlined workflows, documentation and tracking systems.
• Oversee logistics for activations and events, including materials and on-site support.
• Deliver and support training programs for field and demo staff.
• Create playbooks, guides and briefing materials for new team members and partners.

Skills

Organizational skills

Communication skills

Event logistics

Staffing coordination

Budget management

Team collaboration

Tech-savvy

Education

Bachelor's degree

Tools

Google Workspace

Project management

Job description

Your mission

The Product Experience Specialist supports Meta's experiential initiatives by managing demo environments and event logistics onsite in London. This role blends hands-on execution with structured process management, ensuring seamless delivery of Meta's product experiences across internal and external activations.

Working closely with Meta's product and brand teams, you turn technical setup and operational planning into experiences that make product stories tangible for internal and external audiences.

Your Responsibilities Include:

• Coordinating, setting up and maintaining demo environments for Meta's products, ensuring all hardware and software are functional, updated and aligned with current narratives
• Planning, coordinating and delivering compelling product demonstrations across internal and external activations
• Supporting technical setup, troubleshooting and optimization to guarantee best-in-class demo performance
• Gathering insights from demos and events to inform future improvements and enhance the overall user experience
• Developing and maintaining streamlined operational workflows, documentation and tracking systems to improve efficiency and consistency
• Overseeing logistics for activations and events, including materials, setup and on-site support
• Delivering and supporting training programs for field and demo staff to ensure consistency, technical proficiency and brand alignment
• Creating easy-to-follow playbooks, guides and briefing materials for new team members and partners

Your profile

You're detail-oriented and people-focused, equally comfortable troubleshooting hardware on-site as briefing a room of stakeholders. You balance creative problem-solving with operational precision and enjoy turning complex logistics into smooth, reliable execution.

Experience & Education

• 3+ years of experience in operations, event production, staffing and/or demo management
• Bachelor's degree in Operations, Event Management, Marketing or Business Administration, or equivalent hands-on experience
• Ability to work on-site a minimum of 4 days per week and travel up to 30% of the time for activations, training and support

Skills & Attributes

• Strong organizational and communication skills
• Process-driven mindset with attention to detail
• Experience in event logistics, staffing coordination or demo operations
• Financial awareness and confidence managing budgets
• Collaborative, adaptable and people-oriented approach
• Tech-savvy, familiar with Meta's products or similar ecosystems
• Proficiency with Google Workspace and project management tools
• Level One troubleshooting experience is a plus
• Experience presenting or demoing products to C-level audiences is a plus

Why us?

You get to shape how Meta's biggest product stories come to life in the room — no two activations look the same, and your work builds the audience's first hands-on impression of the product.
Impact: Every demo you run and every training you deliver shapes how audiences and stakeholders experience Meta's products firsthand.
Responsibility: You own the demo environment end-to-end, from technical setup to on-the-day troubleshooting.
Dynamics: Activations, travel and a shifting event calendar keep the role varied, pairing hands-on execution with process work.
Growth: You build deep product and operations expertise while shaping the playbooks that train the next generation of field staff.

Benefits

• Home office option
• Flexible working hours
• Fitness subsidy
• Apple Laptop
• 30 days of PTO a year

These are the recruiting steps that await you:

• Culture Fit – Meet our Talent Acquisition Manager. Learn more about our company and culture in this conversation.
• Interview – Dive deeper into the role together with Oana Veronica Preda, Brand Experience Project Manager.