Product Solutions Specialist (Customer Experience)

SMG

Greater London

Hybrid

GBP 53,000 - 65,000

Full time

13 days ago

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Benefits offered by this job

10% discretionary bonus

£1,800 yearly wellbeing fund (on top)

Free Headspace subscription

£500 yearly Uni Fund

4 extra Wellbeing Days off per year

Annual Summer conference + year-round

4pm finishes every Friday

Flexible and hybrid working

Job summary

SMG is seeking a Product Solutions Specialist to join SMG Technology in London. You’ll own the customer-facing product experience for Plan-Apps MMP, guiding prospects from first conversation through onboarding and translating needs into deliverable opportunities.

You’ll partner with Commercial, Change, Product and Engineering to shape messaging, deliver tailored demos, run discovery workshops and ensure the demos reflect real customer scenarios and outcomes.

Qualifications

Knowledge of retail media operating models.
Strong knowledge of Plan-Apps MMP and its practical application.
Excellent presentation, storytelling and communication skills.
Proven experience delivering discovery workshops and technical product demonstrations.
Ability to make technical capabilities clear, relevant and valuable to different customer audiences.

Responsibilities

Deliver engaging, tailored Plan-Apps MMP demonstrations for various audiences.
Lead discovery workshops with customers to identify priorities and map use cases.
Shape product messaging and storytelling to convey customer value.
Keep demo scripts, flows and materials up-to-date with platform changes.
Build and maintain credible demo environments and sandboxes.

Skills

Retail media models

Plan-Apps MMP

Presentation skills

Discovery workshops

Technical storytelling

Cross-functional collaboration

Demo maintenance

Commercial awareness

Job description

Location: London, Hybrid, Two days per week in office

Salary: From £53k + & 10% bonus

Level: Senior manager level, with scope across a specialist customer-facing product function

Who are we?

We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today’s retail media landscape. We deliver impactful campaigns that connect with people where it matters.

We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We are looking for a Product Solutions Specialist to join SMG Technology. You’ll own the customer-facing product experience for Plan-Apps MMP within the CX function, helping prospects and customers understand the platform and the value it can deliver from their first conversation through to initial onboarding.

Combining product expertise with strong storytelling, you’ll lead tailored demonstrations and discovery, shape product messaging and contribute to solution design. You’ll work closely with Commercial, Change, Product and Engineering to turn customer needs into compelling, deliverable opportunities while bringing valuable market insight back into the business.

What you’ll do

Deliver engaging, tailored Plan-Apps MMP demonstrations that respond to each audience, use case and stage of the customer journey.
Lead discovery workshops alongside the Change Lead, uncovering customer priorities and translating them into relevant platform use cases.
Shape product messaging and storytelling, turning technical capabilities into clear and compelling customer value.
Keep demo scripts, flows and supporting materials current as the platform evolves.
Build and maintain credible demo environments and sandboxes using realistic customer scenarios.
Contribute technical solution-design expertise to proposals, helping ensure solutions are scalable and achievable within supported platform capabilities.
Partner with Change and Product on technical onboarding planning, ensuring a smooth transition from pre-sales into onboarding and enablement.
Share insights from prospects and customers with Product, Transformation and Enablement to strengthen product understanding and go-to-market readiness.

What we’re looking for

Strong knowledge of retail media operating models.
Strong product knowledge of Plan-Apps MMP and its practical application.
Excellent presentation, storytelling and communication skills.
Proven experience delivering discovery workshops and technical product demonstrations.
The ability to make technical capabilities clear, relevant and valuable to different customer audiences.
Experience working across the customer journey from pre-sales through to technical onboarding.
A collaborative approach to working with Commercial, Transformation, Product and Engineering teams.
A structured and detail-focused approach to maintaining demo environments and proposal content.
Commercial awareness and a strong focus on outcomes.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.