Messaging & Telephony platform Team Lead (12 Month Fixed-Term Contract/Secondment)

Bank of England; Leeds; On-site; GBP 47,000 - 54,000; Full time

Job summary

A leading financial institution is seeking an IT Team Leader for the Messaging & Telephony platform. This role involves people management, delivery management, and product ownership within a collaborative digital workplace environment. The ideal candidate will have experience in leading teams and a strong understanding of messaging and telephony technologies. Flexible working patterns are available, and the position requires a minimum in-office attendance of 40%.

Benefits

Flexible working patterns

Comprehensive benefits package

26 days annual leave

Private medical insurance

Qualifications

• Experience leading teams and managing agile processes.
• Ability to engage with senior stakeholders effectively.

Responsibilities

• Manage and develop individual team members.
• Ensure delivery of operational and project work.
• Lead product ownership and operational oversight.

Skills

Team and people leadership

Delivery management

Product ownership

Technical knowledge of messaging and/or telephony

Excellent communication skills

Attention to detail

Job description

Technology Directorate

The Technology Directorate provides information and system technology services to all business areas in the Bank as part of Central Services. Our key objective is to support the policy and operational divisions to meet the Bank’s stated objectives.

Job Description

This is a 12-month fixed term contract role for an IT team leader for the Messaging & Telephony platform team. This position sits alongside another team leader who will manage the M365 platform team. Both roles will work with the Platform Lead, who leads the Communication & Collaboration platforms within Digital Workplace.

The Digital Workplace domain is responsible for selecting, delivering and continuously improving a portfolio of digital services that help colleagues across Bank to collaborate, communicate and be productive irrespective of role, device or location!

The core responsibilities of the role are:

1. People management - the successful candidate is expected to support and develop individual team members in order to maintain a well-motivated, high-performing team. Responsibilities include handling all staff-related matters that may arise including performance, absence and sickness.
2. Delivery management – responsible for running the agile methodology practised by the team, coaching team members to follow the processes, and for ensuring that commitments for operational, small change and project work are met. You’ll be running the day-to-day activities of the team to guarantee an appropriate balance is achieved between maintaining live services through active management of the Incident, Request & Problem processes and other work including project delivery and small change. You will assist the team in overcoming blockers to their work and assist project managers in effective planning and financial management of their projects. You will also ensure that the team understands and follows the Bank’s ITIL processes and delivers a great user experience to our colleagues. You will review resource demands from other projects and ensure contention is articulated and discussed.
3. Product ownership and operational oversight – working alongside the Platform Lead, and the Digital Workplace solution designers, you will help to develop and implement a strategy and roadmap. You will lead and prioritise the pipeline of work for the team ensuring that it is clearly understood and resourced, and you’ll influence the future direction of your services to offer the best possible service for the Bank. You will work closely with the Digital Workplace management team, and especially our Operations Lead, to ensure our services are healthy, secure and align with all relevant policies and standards. Occasionally this will also mean coordinating response to any relevant major incidents.

You will probably spend around 40% of your time on people, 40% on delivery, and 20% on product ownership, though this will flex with demand.

This is an ideal opportunity for anyone passionate about people management, and empowering colleagues across the Bank to work efficiently and effectively. It will also give the candidate experience on how to manage agile teams.

Number of direct reports: 4

This role is open to flexible working patterns, which include:

• Job share
• Flexible start and end time to each day
• Part time
• Compressed hours

A 40% in-office attendance minimum requirement (50% preferred) can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks.

Role Requirements

Minimum Criteria

We are interested in hearing from candidates with experience of at least one of the following:

• Team and people leadership.
• Product ownership.
• Delivery management.
• Technical knowledge of messaging and/or telephony.

Essential Criteria

We’re looking for someone who:

• Embodies our values and is a role model to others, putting diversity and inclusion first.
• Collaborates well with others, forming effective working relationships with excellent communication skills to engage with senior stakeholders and technical teams.
• Brings a high level of integrity, organisation and self-motivation with a desire for self-improvement to the role.
• Has good interpersonal and communication skills, empowering others by openly sharing their knowledge and expertise, including crafting concise and informative documentation for colleagues and end users.
• Has excellent attention to detail.
• Displays a positive ‘can-do’ demeanour and the ability to thrive in high pressure environments.
• Is willing to embrace our Service First culture.

Desirable Criteria

It would also be beneficial, but not necessary, to have demonstrable experience of the following:

• Experience of leading teams and a track record of setting strategy, driving progress, proactive prioritisation, delivering through others and fostering a kind, inclusive and curious environment for discussion.
• Evidence of an approach to management which improves diversity, creates an inclusive culture, and motivates teams with a variety of different backgrounds to bring out the best in and developing the talents of each individual.
• Able to effectively summarise information from different sources and produce clear and concise written and verbal communication
• Experience in engaging, influencing and challenging senior collaborators at a senior level.
• Implementing agile methodologies and leading the delivery of technical work.
• Familiarity with ITIL or similar service management approaches with full understanding of Change Process.
• Experience managing vendors, inclusive of contract renewals, service agreements and reviews.
• Strong technical knowledge of messaging and/or telephony.

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

Finally, we're proud to be a member of theDisability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.

Salary and Benefits Information

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.

We offer a salary as follows:

Leeds circa £47,920- £53,910

In addition, we also offer a comprehensive benefits package as detailed below:

• Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
• A discretionary performance award based on a current award pool.
• An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in theBank's Privacy Notice.

The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.

The Application Process

Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully.All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

This role closes on 30 May 2025.

The assessment process will comprise of two interview stages.

Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.