Merkur Slots Supervisor - Supervisor

Merkur Slots UK Limited; Worthing; On-site; GBP 19,000 - 20,000; Full time

Benefits offered by this job

28 days holiday including Bank

Quarterly bonus scheme

Contributory pension

Life assurance

Employee discounts

Job summary

MERKUR Slots UK Ltd is hiring a Supervisor in Worthing to lead a team, maintain quality standards, and deliver excellent customer service. You will support the venue manager, ensure smooth opening and closing, and drive revenue through effective promotions.

The role requires flexibility to cover day and night shifts in a busy, 24-hour operation. Benefits include holidays, pension, life assurance, and career progression opportunities. Apply now to join a market-leading team.

Qualifications

• Proven experience as a supervisor or similar role within gaming/retail/hospitality.
• Excellent customer service skills.
• Attention to detail and accuracy.
• Experience leading and mentoring teams.
• Flexibility to adapt to venue schedules.
• Willingness to learn and develop.

Responsibilities

• Open, trade, and close the venue as required.
• Assist venue manager with day-to-day activities.
• Maintain high interior/exterior standards and housekeeping.
• Establish and uphold customer service standards to maximise income.
• Implement marketing/promotional activities to boost revenue.
• Support senior managers to seize business opportunities.
• Ensure cash handling is accurate and compliant with procedures.
• Adhere to security procedures and monitor staff compliance.

Skills

Supervisor experience

Customer service

Attention to detail

Mentoring others

Flexibility

Day and night shifts

Willingness to learn

Job description

Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!

Position: Supervisor - Worthing Hours Per Week: 40 Pay Rate: £13.53 - £14.53 per hour Night Rate: £14.53 per hour between 23:00 and 06:00

Who Are Merkur?

MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia. MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

About you

Working as a Supervisor some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity. Industry and compliance training will be given.

• Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
• Excellent customer service skills
• Attention to detail
• Experience with leading and mentoring others
• Ability to be flexible and adaptable
• Flexibility to work both day and night shifts (if your venue is a 24‑hour operation)
• A willingness to learn and develop

What’s in it for you?

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to:

• To take full responsibility for the opening, trading and closure of the venue.
• Assisting the venue manager in the day-to-day activities of the venue
• Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
• Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
• To implement appropriate marketing/promotional activities to maximise revenue opportunities.
• To assist the senior managers to maximise business opportunities within the venue.
• To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
• To ensure that all Company security procedures are adhered to by all employees.
• To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
• To always ensure the safety of all employees together with the members of the public visiting the venue.
• Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
• To deal with the day-to-day problems arising from employees within the venue.
• To ensure a good working environment is established
• To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
• To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Full job description can be supplied

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.

MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

INDSUPASSM MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/