Customer Support Specialist | $65/hr Remote | Mercor

Crossing Hurdles; United Kingdom; On-site; GBP 47,110 - 68,048; Part time

Job summary

A referral partner company is seeking a Customer Support Specialist for a remote position. This role entails evaluating AI-generated responses and providing customer service insights. Ideal candidates should have strong communication and analytical skills. The position is contracted hourly with compensation ranging from $45 to $65 per hour.

Qualifications

• Strong experience working full-time as a Customer Service Representative.
• Excellent written and verbal communication skills.
• Strong analytical and interpersonal abilities.
• Access to a desktop or laptop computer (Chromebooks not supported).
• Ability to work independently and meet deadlines in an asynchronous setup.

Responsibilities

• Create and refine occupation-specific questions as a Customer Service Representative.
• Evaluate AI-generated responses for accuracy and tone.
• Provide insights into best practices in customer communication and conflict resolution.
• Support the development of AI systems for customer support interactions.

Skills

Customer Service

Analytical Skills

Verbal Communication

Written Communication

Interpersonal Skills

Job description

[Mercor] Customer Support Specialist | $65/hr Remote

Join to apply for the [Mercor] Customer Support Specialist | $65/hr Remote role at Crossing Hurdles.

This range is provided by Crossing Hurdles. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45.00/hr - $65.00/hr

At Crossing Hurdles, we work as a referral partner. We refer candidates to Mercor, which collaborates with the world’s leading AI research labs to build and train cutting-edge AI models.

Organization: Mercor

Position: Customer Service Representative

Referral Partner: Crossing Hurdles

Type: Hourly Contract

Compensation: $45–$65/hour

Location: Remote

Commitment: 10–40 hours/week

Role Responsibilities (Training support will be provided)

• Use your professional expertise as a Customer Service Representative to create and refine occupation-specific questions.
• Evaluate AI-generated responses for accuracy, tone, empathy, and problem-solving ability.
• Provide insights into best practices in customer communication, conflict resolution, and service excellence.
• Support the development of AI systems that simulate effective, human-like customer support interactions.

Requirements

• Strong experience working full-time as a Customer Service Representative.
• Excellent written and verbal communication skills.
• Strong analytical and interpersonal abilities.
• Access to a desktop or laptop computer (Chromebooks not supported).
• Ability to work independently and meet deadlines in an asynchronous setup.

Application Process (Takes 20 min)

• Upload resume
• AI interview based on your resume (15 min)

Seniority level

Associate

Employment type

Contract

Job function

Research and Administrative

Industries

Consumer Services and Research Services