Mercedes-Benz Parts Advisor

Sytner Group; Gloucester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Enhanced holiday entitlement 33 days

Maternity, paternity and adoption pay

Career development

Long service recognition

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Volunteering day

Job summary

Sytner Group is seeking a motivated Parts Advisor for Mercedes-Benz of Cheltenham & Gloucester. The role involves identifying and sourcing parts, assisting customers in person and over the phone, and keeping the stock room well organised.

Ideal candidates will have motor industry experience, be IT literate, and possess strong communication and organisational skills. The position may include weekend patterns to ensure high service levels.

Qualifications

• Experience in the motor industry preferred.
• IT literate and comfortable with customer-facing interactions.
• Strong organisational skills and attention to detail.

Responsibilities

• Assist customers with parts identification, searches and sourcing.
• Maintain and manage the parts stock room and stock levels.
• Order and sell a wide range of vehicle parts and accessories.

Skills

Customer service

Communication

IT literacy

Organisational skills

Job description

About The Role

Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Mercedes-Benz of Cheltenham & Gloucester.

As a Mercedes-Benz Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.

You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.

Mercedes-Benz Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Ideally, you will have experience in a similar role within the motor industry and be IT literate.

High levels of organisation and attention to detail are required for this role. Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.

We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

Diversity and Inclusion

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure? Read on...

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Mercedes-Benz of Cheltenham & Gloucester

Ashville Business Park, Cheltenham Road East, Gloucester, Gloucestershire, United Kingdom, GL2 9QJ

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