Mental Health Crisis Advisor - 24/7 NHS 111 Support

Tees, Esk and Wear Valleys NHS Foundation Trust; Oak Tree; On-site; GBP 21,000 - 25,000; Full time

Job summary

Tees, Esk & Wear Valleys NHS Foundation Trust is recruiting a Mental Health Advisor to support the national NHS 111 service. You will be the first point of contact for callers in mental health crisis, providing reassurance and basic information while directing to appropriate services.

Training will be provided for crisis management and system use. You will work within a supportive team, covering a 7-day service, and engage with local crisis teams to ensure timely access to care for patients and

Qualifications

• NVQ 3 in Care or related qualification; commitment to progress toward qualification if not yet achieved.
• Previous patient care experience is required or preferred.
• Experience with shift patterns including evenings and weekends is desirable.
• Initial complaint handling experience would be an advantage.
• Ability to prioritise and manage own workload; strong literacy and numerical skills.
• Excellent IT skills and strong interpersonal communication.

Responsibilities

• Be the first point of contact for people in mental health crisis via NHS 111 (press 2).
• Provide reassurance, basic health information and guidance to callers.
• Refer callers to appropriate mental health services or escalate to crisis teams as needed.
• Collaborate with partner agencies to support patients and ensure safe, timely access to care.

Skills

NVQ 3 in Care

Customer Care

Business Administration

Previous patient care experience

Shift work including evenings/weekends

Complaint handling

Prioritisation & workload management

Literacy & numeracy

IT skills

Interpersonal skills

Mental health awareness

Job description

Tees, Esk & Wear Valleys NHS Foundation Trust is recruiting a Mental Health Advisor to support the national NHS 111 service. You will be the first point of contact for callers in mental health crisis, providing reassurance and basic information while directing to appropriate services.

Training will be provided for crisis management and system use. You will work within a supportive team, covering a 7-day service, and engage with local crisis teams to ensure timely access to care for patients and