Mental Health Community Support Worker

Gloucestershire Health and Care; Tewkesbury; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free car parking at many sites

27 days leave plus bank holidays, up t

Training and development opportunities

NHS pension and enhanced pay for unsoc

Flexible, family-friendly and agile

Discounts and salary sacrifice schemes

Job summary

Gloucestershire Health and Care NHS Foundation Trust is seeking a dedicated Community Support Worker (Band 4) to join the Later Life North Team in Tewkesbury. This full-time role focuses on supporting older adults with complex dementia or severe mental illness to regain stability and independence within the community.

You will work within a multidisciplinary team, coordinating care, delivering recovery-oriented interventions, and promoting engagement with therapeutic activities and groups.

Qualifications

• NVQ level 3 or equivalent level of competency-based training in a relevant health or social care area PLUS theoretical and practical knowledge to diploma level equivalent, obtained through formal competency training, short courses and experience OR successful completion of approved associate practitioner training or relevant foundation degree or commitment to obtain within 2 years.

Responsibilities

• Care Coordination: Hold a small caseload of service users, completing assessments, developing person-centred care plans, and regularly reviewing progress.
• Deliver Goal-Focused Interventions: Provide structured, recovery-oriented support that helps individuals build confidence, develop coping strategies, and work toward personal goals.
• Support Groups and Clinics: Contribute to the running of therapeutic groups, psychoeducation sessions, and community clinics, encouraging service user participation and engagement.
• Collaborative Working: Liaise effectively with internal team members and external health and social care providers to ensure coordinated, holistic care.
• Record Keeping: Maintain accurate, up-to-date documentation in line with organisational standards.
• Professional Development: Engage in supervision, reflective practice, and training opportunities to enhance skills and support career progression.
• Sharing Knowledge & Skills: Provide guidance and support to colleagues, students, and new staff members, contributing to a positive learning environment.
• Advocacy & Empowerment: Promote service user rights, involvement and independence, ensuring dignity and respect are upheld in all interactions.

Job description

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county .

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care . We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you ’.

We’re passionate about making sure that everyone can contribute to achieving our mission and w e are continually working to support healthy and happy high-quality team s in all areas of the Trust .

Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .

Job overview

This role is offered on a permanent basis. The hours are Full time , 37.5 hours per week.

We are delighted to offer an exciting opportunity for a motivated and compassionate Community Support Worker to join our friendly and dedicated Tewkesbury Later Life Team . This full-time Band 4 role is ideal for someone who is passionate about supporting older adults living with severe mental illness or a diagnosis of complex dementia to regain stability, independence, and an improved quality of life.

As a key member of our multidisciplinary team, you will work closely with service users, placing their needs and aspirations at the heart of every intervention. You’ll provide practical and emotional support, helping individuals develop confidence, learn new skills, and engage with their communities in meaningful ways.

You will collaborate with a wide range of internal colleagues—such as nurses, occupational therapists, psychologists, and peer workers—as well as external health and social care partners, ensuring a coordinated and person-centred approach to recovery. No two days are the same, and you will play an essential role in delivering high-quality community-based care.

This position offers excellent opportunities for personal and professional development. Whether you’re looking to expand your skills, pursue further qualifications, or progress within mental health services, you will be supported by a team committed to learning, growth, and staff wellbeing.

Main duties of the job

Provide care coordination for an allocated caseload of service users, ensuring their needs are assessed, reviewed, and met through personalised care plans.

Deliver goal-focused interventions to support individuals in developing skills, confidence, and independence.

Facilitate and contribute to group work and therapeutic clinics, supporting service users to engage in structured activities that promote wellbeing.

Work collaboratively with internal team members and external partners to ensure high-quality, person-centred care.

Maintain accurate, timely documentation in line with professional and organisational standards.

Participate in multidisciplinary discussions, contributing to risk assessments, care planning, and holistic treatment approaches.

Share your knowledge, experience, and skills with colleagues, students, and new staff, supporting a culture of learning and continuous improvement.

Promote service user involvement and uphold values of dignity, respect, and empowerment in all aspects of care

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for our organisation

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Detailed job description and main responsibilities

The Band 4 Community Support Worker plays a vital role within the Later Life North Team, supporting adults living with complex dementia, behavioural and psychological symptoms of dementia or functional mental health problems i.e. complex non psychotic and psychotic new onset symptoms Working as part of a supportive and multidisciplinary team, the post-holder delivers person-centred, community-based interventions, ensuring service users are actively involved in their own care and treatment.

This full time role offers a unique opportunity to make a significant difference in people’s lives while developing your own professional skills. You will work closely with internal colleagues and external partner agencies, helping to coordinate care, promote independence, and encourage engagement with a range of therapeutic and practical support services. Ongoing development, supervision, and training are integral to the role, supporting you to progress your career within mental health services.

Main Responsibilities

Care Coordination: Hold a small caseload of service users, completing assessments, developing person-centred care plans, and regularly reviewing progress.

Deliver Goal-Focused Interventions: Provide structured, recovery-oriented support that helps individuals build confidence, develop coping strategies, and work toward personal goals.

Support Groups and Clinics: Contribute to the running of therapeutic groups, psychoeducation sessions, and community clinics, encouraging service user participation and engagement.

Collaborative Working: Liaise effectively with internal team members and external health and social care providers to ensure coordinated, holistic care.

Risk Assessment & Management: Participate in risk assessments and implement risk management plans, ensuring safety and wellbeing remain central to all work.

Record Keeping: Maintain accurate, up-to-date documentation in line with organisational and professional standards.

Professional Development: Engage in supervision, reflective practice, and training opportunities to enhance skills and support career progression.

Sharing Knowledge & Skills: Provide guidance and support to colleagues, students, and new staff members, contributing to a positive learning environment.

Advocacy & Empowerment: Promote service user rights, involvement, and independence, ensuring dignity and respect are upheld in all interactions.

To support compliance with UK immigration requirements, all applicants who require a visa to work in the UK must disclose their visa history in full. This includes current and previous sponsors, dates of sponsorship, visa category, and any changes of employment. If you are on a Graduate or Dependant Visa, please disclose the expiry date on your application. Incomplete information may mean we are unable to consider your application

Person specification

QUALIFICATIONS

• NVQ level 3 or equivalent level of competency-based training in a relevant health or social care area PLUS theoretical and practical knowledge to diploma level equivalent, obtained through formal competency training, short courses and experience OR successful completion of approved associate practitioner training or relevant foundation degree or commitment to obtain within 2 years.

LENGTH AND / OR NATURE OF EXPERIENCE

• Experience in mental health or social care services, ideally in a community setting.
• Knowledge and understanding of care planning and risk assessment
• Knowledge and understanding of Working with Later Life adults and those with a diagnosis if dementia
• Knowledge and understanding of Voluntary Care Sector and partnership working

When joining us, as well as becoming part of a team that makes a difference, we also offer:

• Free car parking at many of our sites
• 27 days leave plus bank holidays, increasing up to 33 days with long service
• A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
• A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
• Generous NHS pension and enhanced pay when if you work unsocial hours
• Flexible, family friendly and agile working opportunities
• Recognition and long service awards
• Fast Track physiotherapy
• Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

If you are aged 16-30, you may be eligible for financial and pastoral support from the King’s Trust, with who we are in partnership with to support your first 6 months in role. We will pass on your details to the King’s Trust who will be in touch with you if you are eligible. If you would rather not be contacted, please let us know.

For more information please see the attached 'Additional Information for Applicants' document.

Good luck with your application.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Cazz Mathews Job title Later Life North Clinical Lead Email address [e-mail] Telephone number 0300 421 2071 Additional information

To find out more information about the role, please contact [e-mail]