Mental Health Clinician 111 Press 2

Aneurin Bevan University Health Board; Pontypool; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working where possible

NHS benefits package

Job summary

Aneurin Bevan University Health Board in Wales is recruiting experienced mental health registrants to join the Mental Health 111 Team. This new service will provide high quality support to people experiencing a mental health crisis or emotional distress, and will operate 24/7 with a phone-based response and planned expansion to other communication methods.

As a Mental Health Clinician in the team you will deliver specialist support to callers, supervise colleagues as needed, and help shape the

Qualifications

• Registered mental health clinician with an appropriate professional registration.
• Postgraduate diploma or equivalent experience in mental health/crisis care.
• Experience in crisis mental health assessment and risk management.

Responsibilities

• Being the responsible clinician on shift to make clinical decisions and provide support to callers, colleagues and other professionals.
• Triage and assessment of needs, including whether a full mental health assessment is required.
• Liaising with other services to ensure ongoing support or assessment is achieved in a timely manner.
• Developing and maintaining effective partnerships with other statutory services, local authorities and the third sector.
• Carrying out face to face mental health assessments when required.
• Facilitating debrief sessions for the team at the end of each shift.
• Participating in monitoring and evaluation of the service.

Skills

Clinical decision-making

Triage

Telephone assessment

Teamwork

Education

Professional registration

Postgraduate diploma or equivalent

Job description

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

We are currently recruiting experienced mental health registrants to join the mental Health 111 Team.

This exciting opportunity will help shape the new service to provide high quality support to people experiencing a mental health crisis or emotional distress.

The Mental Health 111 Team provide a point of contact for people of all ages to have direct access to a team who can provide support to the person over the phone and arrange for further support when required. The post holder will also have the opportunity to provide clinical supervision to the team (training will be provided). The service will be operational 24/7.

As a clinician within the team, you will be responsible for providing specialist support to callers, your colleagues and other professionals. You will also have the unique opportunity to help in the development of this service, evaluating and monitoring all aspects to ensure its success. Whilst the service will begin with just taking phone calls, there are plans to introduce other communication methods and to incorporate other aspects of mental health services, such as crisis and urgent assessments.

If you have experience of working in mental health services (any age) and feel that you have the right skills to ensure the service is a success, we would love to hear from you.

Main duties of the job

Duties

As the service is brand-new there will an expectation that the Mental Health Clinician role will be developed with the successful candidates. The role will focus on clinical support and decision making. The main duties will include:

• Being the responsible clinician on shift to make clinical decisions and provide support to callers, colleagues and other professionals.
• Triage and assessment of needs, including whether a full mental health assessment is required.
• Liaising with other services to ensure ongoing support or assessment is achieved in a timely manner.
• Developing and maintaining effective partnerships with other statutory services, local authorities and the third sector.
• Carrying out face to face mental health assessments when required.
• Facilitating debrief sessions for the team at the end of each shift.
• Participating in monitoring and evaluation of the service.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Aptitude and Abilities

Essential criteria

• Understand when a call needs a clinical response
• To be reflective and self aware
• To work positively within a team
• Strong communication skills
• Able to demonstrate commitment to high quality care and service provision
• Ability to recognise own wellbeing needs

Desirable criteria

• Ability to speak Welsh
• Ability to appropriately challenge and resolve conflict

Experience

Essential criteria

• Experience of providing mental health support to people
• Experience of carrying out crisis mental health assessments
• Experience of working autonomously and prioriting tasks
• Experience of utilising evidenced based psychosocial interventions

Desirable criteria

• Experience of providing telephone support/assessment
• Experience of providing support to colleagues and facilitating wellbeing sessions
• Experience of working with people of all ages

Qualifications/Knowledge

Essential criteria

• Holds professional registration
• Post graduate diploma or equivalent experience
• Specialist knowledge of complex mental health and crisis
• Risk assessment and management of risk
• Evidence of CPD in relevant area

Desirable criteria

• Understanding of the services that are available to support people in mental health crisis
• Training in evidence based brief interventions