Mental Health Ambulance Care Assistant

Health Transportation Group UK LTD; Exeter; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Programme

Holiday allowance increase

Refer a Friend

Pension Scheme

Training and uniform provided

Growth opportunities

Engaging workplace culture

Job summary

Health Transportation Group UK Ltd in Exeter is seeking Mental Health Ambulance Care Assistants to join our compassionate team. You will drive ambulances and assist patients with complex mental health needs during transport, while following care plans and safety protocols.

The role requires a full UK driving licence, DBS checks, and the ability to manage distress in dynamic environments. Training is provided and shifts follow a 4-on, 4-off pattern.

Qualifications

• Empathetic, compassionate care for patients with mental health needs.
• Full UK manual driving licence with up to 6 points.
• Right to work in the UK.
• Enhanced DBS check required.
• Willingness to drive and provide non-emergency transport.

Responsibilities

• Safely transport patients in ambulance and accompany them during transfer.
• Drive and maintain company vehicles according to policy.
• Follow care plans, risk assessments and safety protocols.
• Record patient information accurately using digital or paper systems.
• Collaborate with healthcare professionals to ensure high standards of care.
• Maintain a clean, fully equipped vehicle at start of each shift.

Skills

Active listening

Compassionate communication

Calm under pressure

Infection prevention and control

Job description

Exciting opportunities available for Mental Health Ambulance Care Assistants to join our team in Exeter

Who are we?

Therapeutic Response HTG-UK is a specialist mental health ambulance provider, delivering safe, compassionate, and trauma-informed transport for people experiencing a mental health crisis.

Our specialist teams support patients with mental health conditions, learning disabilities, neurodivergence, and cognitive impairments. Using purpose-built, low-stimulus vehicles designed to promote dignity, comfort, and safety, we help ensure every journey is both supportive and therapeutic.

What Can You Expect?

You would be joining us in the role aMental Health Ambulance Care Assistant,delivering a vital and urgent service to our patients with complex mental health needs. You will thrive in unpredictable environments, be skilled at managing distress and risk, calm in the face of aggression and violence and work well in teams.

You’ll be someone who is empathetic and passionate about upholding human rights and understand that people with mental health difficulties are likely to have experienced some adversity in their lives and therefore they deserve to be treated with dignity and respect.You’ll be responsible for both driving the ambulance and supporting patients during their transport.

Working an average of 40.25 hours per week, you'll follow a consistent 4-on, 4-off shift pattern, with 12-hour shifts between 11:00am and 11:00pm.

Summary of Main Duties Include

• Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.
• Build trust with patients using active listening and compassionate communication.
• Follow care plans, risk assessments, and safety protocols.
• Use de-escalation techniques to support patients in distress while maintaining their dignity.
• Record patient information accurately using digital or paper systems.
• Drive and maintain company vehicles in line with policies and procedures.
• Maintain a clean, fully equipped vehicle at the start of each shift.
• Collaborate with healthcare professionals to ensure high standards of patient care.

What’s in it for you?

• £14.55 per hour
• Employee Assistance Programmedelivered by the UKs #1 EAP service- Health Assured
• Increased holiday allowance for long service
• Refer a FriendEarn up to £500 for each friend you bring on board
• Pension Scheme
• Fully Funded Training and UniformKick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

We are Looking for Great People Who Are:

• Compassionate individuals who can support patients with complex mental health needs.
• Calm under pressure with the ability to manage challenging situations.
• Excellent communicators with active listening skills.
• Experience of managing high levels of stress or aggression and violence.
• Physically and mentally capable of meeting the roles demands.
• High standards in relation to infection prevention and control.
• Willingness to drive and assist with non-emergency transport when needed.
  
• Able to produce a Full UK Manual Driving Licence with no more than 6 licence points.
• Experienced within a health or social care setting, specifically with individuals experiencing mental health challenges and within patient transportis desirable but not required.
• Experienced with providing compassionate, person-centred care and working with vulnerable individuals.
• Commitment to HTGUK values: care, respect, diversity, social value, environmental responsibility, and growth.

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• Enhanced DBS Check (conducted during onboarding if successful)
• Right to Work in the UK
• Full UK Manual Driving Licence
• Satisfactory Employment and Character References
• A Satisfactory Medical Assessment
• Successful candidates will also need to successfully complete a paidtwo-week mandatory training course on commencement of employment.

The Company's Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisations requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Address Danwood House
Harrison Place
Whisby Road
Lincoln
LN6 3AH