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HTG-UK; Plymouth; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Pension Scheme

Fully Funded Training and Uniform

Refer a Friend £500 bonus

Employee Assistance Programme

Job summary

HTG-UK in Plymouth is seeking Mental Health Ambulance Care Assistants. You will drive ambulances and support patients with complex mental health needs, ensuring safe transport, compassionate care, and adherence to care plans. The role requires a driving licence, enhanced DBS, and a paid two-week training course.

The package includes training, sick pay after 12 months, pension, and opportunities for progression within a supportive workplace.

Qualifications

• Empathetic and passionate about upholding human rights.
• Ability to drive the ambulance and support patients during transport.
• Enhanced DBS check (onboarding).
• Right to work in the UK.
• Full UK manual driving licence.
• Satisfactory employment and character references.
• Paid two-week mandatory training on commencement.

Responsibilities

• Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.
• Build trust with patients using active listening and compassionate communication.
• Follow care plans, risk assessments, and safety protocols.
• Use de-escalation techniques to support patients in distress while maintaining dignity.
• Record patient information accurately using digital or paper systems.
• Drive and maintain company vehicles in line with policies and procedures.
• Maintain a clean, fully equipped vehicle at the start of each shift.
• Collaborate with healthcare professionals to ensure high standards of patient care.

Job description

Exciting opportunities available for Mental Health Ambulance Care Assistants to join our team in Plymouth

Who are we?

Therapeutic Response HTG-UK is a specialist mental health ambulance provider.

We are the first responders to patients who are experiencing mental health crisis. It is our responsibility to support patients to hospital in a safe, compassionate and trauma-informed way. This is your chance to make a meaningful impact every day as part of a specialist team pioneering a new psychology-led standard in mental health transport across the UK.

What Can You Expect?

You would be joining us in the role a Mental Health Ambulance Care Assistant, delivering a vital and urgent service to our patients with complex mental health needs. You will thrive in unpredictable environments, be skilled at managing distress and risk, calm in the face of aggression and violence and work well in teams.

You’ll be someone who is empathetic and passionate about upholding human rights and understand that people with mental health difficulties are likely to have experienced some adversity in their lives and therefore they deserve to be treated with dignity and respect. You’ ll be responsible for both driving the ambulance and supporting patients during their transport.

Summary of Main Duties Include

Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.

Build trust with patients using active listening and compassionate communication.

Follow care plans, risk assessments, and safety protocols.

Use de-escalation techniques to support patients in distress while maintaining their dignity.

Record patient information accurately using digital or paper systems.

Drive and maintain company vehicles in line with policies and procedures.

Maintain a clean, fully equipped vehicle at the start of each shift.

Collaborate with healthcare professionals to ensure high standards of patient care.

What’s in it for you?

£14.55 per hour

Contractual Sick Pay after 12 months service

Employee Assistance Programme delivered by the UKs #1 EAP service- Health Assured

Increased holiday allowance for long service

Refer a Friend Earn up to £500 for each friend you bring on board

Pension Scheme

Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform

Opportunities to grow and develop

Engaging Workplace Culture with regular company updates and Employee of the Month

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

Enhanced DBS Check (conducted during onboarding if successful)

Right to Work in the UK

Full UK Manual Driving Licence

Satisfactory Employment and Character References

A Satisfactory Medical Assessment

Successful candidates will also need to successfully complete a paid two-week mandatory training course on commencement of employment.

The Companys Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

Attend mandatory training on Safeguarding children and adults

Ensure they are familiar with their and the organisations requirements under relevant legislation

Adhere to all relevant national and local policies, procedures, and professional codes

Report any concerns to the appropriate authority

Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Proud member of the Disability Confident employer scheme

Company: HTG-UK Salary: from £14.55 an hour Hours: Full-time Location: Plymouth Working pattern: Field-based Job type: Permanent Posting date: 28 Sept 2026 Closing date: 12 Oct 2026

Mental Health Ambulance Care Assistant

Summary

Exciting opportunities available for Mental Health Ambulance Care Assistants to join our team in Plymouth

Who are we?

Therapeutic Response HTG-UK is a specialist mental health ambulance provider.

We are the first responders to patients who are experiencing mental health crisis. It is our responsibility to support patients to hospital in a safe, compassionate and trauma-informed way. This is your chance to make a meaningful impact every day as part of a specialist team pioneering a new psychology-led standard in mental health transport across the UK.

What Can You Expect?

You would be joining us in the role a Mental Health Ambulance Care Assistant, delivering a vital and urgent service to our patients with complex mental health needs. You will thrive in unpredictable environments, be skilled at managing distress and risk, calm in the face of aggression and violence and work well in teams.

You’ll be someone who is empathetic and passionate about upholding human rights and understand that people with mental health difficulties are likely to have experienced some adversity in their lives and therefore they deserve to be treated with dignity and respect. You’ ll be responsible for both driving the ambulance and supporting patients during their transport.

Summary of Main Duties Include

Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.

Build trust with patients using active listening and compassionate communication.

Follow care plans, risk assessments, and safety protocols.

Use de-escalation techniques to support patients in distress while maintaining their dignity.

Record patient information accurately using digital or paper systems.

Drive and maintain company vehicles in line with policies and procedures.

Maintain a clean, fully equipped vehicle at the start of each shift.

Collaborate with healthcare professionals to ensure high standards of patient care.

What’s in it for you?

£14.55 per hour

Contractual Sick Pay after 12 months service

Employee Assistance Programme delivered by the UKs #1 EAP service- Health Assured

Increased holiday allowance for long service

Refer a Friend Earn up to £500 for each friend you bring on board

Pension Scheme

Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform

Opportunities to grow and develop

Engaging Workplace Culture with regular company updates and Employee of the Month

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

Enhanced DBS Check (conducted during onboarding if successful)

Right to Work in the UK

Full UK Manual Driving Licence

Satisfactory Employment and Character References

A Satisfactory Medical Assessment

Successful candidates will also need to successfully complete a paid two-week mandatory training course on commencement of employment.

Equal Opportunities

The Companys Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

Attend mandatory training on Safeguarding children and adults

Ensure they are familiar with their and the organisations requirements under relevant legislation

Adhere to all relevant national and local policies, procedures, and professional codes

Report any concerns to the appropriate authority

Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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