Membership Support Administrator

Membershipbespoke; London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a proactive Membership Support Administrator to enhance their Helpdesk team. This role is pivotal in ensuring smooth membership processes and providing exceptional support to members. You'll manage member applications, maintain accurate data, and compile reports, all while working in a hybrid environment. If you thrive in a fast-paced setting and possess strong communication and organisational skills, this opportunity is perfect for you. Join a dedicated team and contribute to the success of a professional membership organisation, where your efforts will directly impact member satisfaction and operational excellence.

Qualifications

• Minimum 6 months experience in CRM/database management.
• Excellent verbal and written communication skills are essential.
• Strong organisational and multitasking abilities required.

Responsibilities

• Provide support to Trade and Supplier members as the initial contact.
• Maintain accurate membership data using CRM.
• Compile monthly statistics and reports for senior management.

Skills

CRM/database management

Verbal communication

Written communication

Organisational skills

Multitasking

Customer service

Microsoft Office

GDPR understanding

Self-motivated

Detail-oriented

Tools

ReadyMembership

Zoom

Teams

Job description

Membership Support Administrator
Hybrid working, with a blend of working in the London office and from home
Salary £35K - £40K
6 Months FTC - Full-time (Monday - Friday 9.00am - 5.00pm)
Starting May 2025

My client, a professional membership organisation is currently recruiting seeking a proactive and detail-oriented Membership Support Administrator to join their Helpdesk team on a 6-month fixed-term contract.

This role is essential to supporting their members and maintaining a smooth running of the membership systems and processes.

Main Responsibilities

• Provide support to Trade and Supplier members and the Regions, where Helpdesk is the initial point of contact on all relating matters
• Respond promptly to member and general enquiries
• Maintain accurate membership data using their CRM (ReadyMembership preferred)
• Manage new member applications from start to finish, liaising with Regional Managers in line with the agreed application procedures
• Issue membership packs and certificates
• Support TrustMark scheme requirements and reporting
• Monitor and manage logo misuse cases
• Liaise with internal teams and regional managers
• Manage complaints’ records and monthly reporting
• Compile monthly statistics and reports for senior management
• Provide general administrative support as required, including ISO9001:2015 compliance documentation

Essential Skills & Qualities

• At least 6 months’ experience with CRM/database management
• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• Previous experience in a fast-paced, customer-facing environment
• Confident using Microsoft Office and virtual meeting platforms (Zoom/Teams)
• Understanding of GDPR and handling member data
• Self-motivated with the ability to work independently
• Detail-focused and solutions-oriented
• Calm under pressure and a collaborative team player

Desirable

• Experience in a membership organisation or similar environment
• Involvement in business process improvement or event support

To apply for the Membership Support Administrator role please send us your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.