Membership Services Director

University of York Students' Union; York and North Yorkshire; On-site; GBP 47,000 - 58,000; Full time

Job summary

The University of York Students' Union is seeking a strategic Membership Services Director to join the Senior Leadership Team at York. You will shape the Union’s student experience and lead strategic development, operational management and evaluation of membership activities across three core teams.

Reporting to the Co-CEO (Membership Services and Charity Affairs), you will balance robust governance with day-to-day delivery, ensure legal and inclusive practices, and use data and insight to

Qualifications

Responsibilities

• Shape the Union’s student experience across three core teams: student voice & representation, communities & opportunities, and high-performing culture.
• Serve as senior escalation point for high-risk operations, ensuring safe, legal and inclusive student activity.
• Champion a data-driven approach, using research and insight to influence policy and practice.

Job description

Job Title: Membership Services Director

Reporting to: Co-CEO (Membership Services and Charity Affairs)

Place of Work: The University of York Student Centre, James College, Newton Way, York, YO10 5DD

Contract: Permanent

Hours of Work: 40 hours a week

Salary: Starting at £52,403 per annum

Closing Date: Monday 28th September 2026 at 5pm

Interview details:

Stage 1: 9th October online meeting link

Stage 2: 19th October 2026 in person at The University of York Student Centre, James College, Newton Way, York, YO10 5DD

About the Role:

Our mission at York SU is simple - we provide representation, opportunities and run services for all 22,000+ students at the University of York. Following an ambitious period of growth, we are now entering the next chapter for York SU.

As our Membership Services Director you will join our Senior Leadership Team, shaping the Union’s student experience offer and leading strategic development, operational management and evaluation of the Union’s membership activities across three core teams: student voice and representation, communities and opportunities, fostering an empowering and high-performing culture.

Reporting to the Co CEO (Membership Services and Charity Affairs), we are looking for a strategic leader that can balance a robust approach and day to day operational excellence with big-picture thinking; helping us navigate an increasingly complex regulatory landscape while keeping our members at the heart of everything we do.

You will be expected to contribute to excellent operational delivery that is inclusive by design and creates an offer that is reflective of our student communities to grow engagement, impactful representation and satisfaction. You will serve as the senior point of escalation for high-risk operations, ensuring that student activity operates within safe, legal, and inclusive frameworks. And you will champion a data-driven approach, using research and insight to influence policy and practice, and demonstrate our impact.

York SU is unashamedly ambitious, innovative, and value-led. We actively invest in our people and pride ourselves on a deeply collaborative and sector-leading working culture. If you’re excited by the opportunity to harness the voices of students, and want to contribute to a sustainable and enterprising Union that’s working hard to empower, support and challenge to ensure that student life at York is the best that it can be, now and in the future, then we would love to hear from you.