Assistant Venue Manager

Yusu; York and North Yorkshire; On-site; GBP 22,100 - 29,950; Full time

Benefits offered by this job

Flexi-time schedule

Remote working policy

Generous pension scheme

38 days holiday

Job summary

York SU invites applications for an Assistant Venue Manager at York SU Student Centre, James College, Newton Way, York. This permanent, full-time role is 35 hours per week with 38 days' holiday and a starting salary of £26,075 per annum.

You will lead a venue team, ensure high standards of service, and support the General Manager in achieving venue goals. You'll foster a safe, well-led environment, ensure licensing and food-safety compliance, and help plan term-time operations and off-term

Responsibilities

• Lead one of our venue teams and deliver consistently high standard of customer service to our student community.
• Support the General Manager and drive the goals of the venue and York SU by leading, motivating, and supporting your team.
• Maintain a vibrant, safe, and well-led environment, ensuring licensing and food safety compliance at all times.

Job description

Job Title: Assistant Venue Manager
Reporting to: General Manager
Place of Work: York SU Student Centre, James College, Newton Way, York, YO10 5DD
Contract: Permanent
Salary: Starting at £26,075 per annum
Hours: 35 hrs per week
Holiday: 38 days per Year

Closing Date: Sunday 12th July 2026 at 5pm
Interview Location: The University of York Students' Union w/c 20th July

About the Role:

As a keyholder and a vital part of the York SU commercial management team, you will play a crucial role in leading one ofour venue teams. We are looking for someone who can foster excellent product knowledge and deliver a consistently high standard of customer service to our student community.

Supporting the General Manager, you will help drive the goals of both the venue and York SU by leading, motivating, and supporting your team in a positive manner.

Alongside exceptional customer service skills, you will bring a level head under pressure and a proactive, positive approach to the team. You will help maintain a vibrant, safe, and well-led environment, ensuring full compliance with licensing and food safety legislation at all times to provide the best possible experience for our students.

Our operational year has a unique rhythm that keeps the role engaging:

• Term Time (30 Weeks): Our primary focus is serving our vibrant student population during the busy semester periods.
• Out of Term: When the semesters wrap up, our focus shifts toward hosting conferences, managing on- and off-campus events, and working on strategic developments for the venue.

A Rare Hospitality Benefit: Because the campus closes entirely over the festive period, Christmas and New Year are guaranteed non-working periods—a perk virtually unheard of in high-street hospitality.

Working at York SU:

At York SU we know that maintaining a great work life balance also improves our teams wellbeing, productivity and happiness, this is why we offer flexible working arrangements to suit personal needs and requirements. We have both a flexi-time work scheme and remote working policy available to staff as standard and welcome applicants to discuss their flexible requirements at the interview. (If applicable to the role)

• A full time working week is 35 hours
• You receive 38 days holiday (including bank holidays and 4 paid closed Christmas days)
• You get extensive access to discounts and benefits
• There are paid volunteering opportunities
• You have access to the cycle to work schemes and other salary sacrifice options
• We offer a generous pension scheme
• You have the chance to shape the student experience for the better

York SU is committed to equality of opportunity - we are an organisation who works very hard to ensure we appoint based on merit. We would particularly welcome applications from candidates with disabilities and/or from Black, Asian and minority ethnic backgrounds.

As a Disability Confident Committed Employer (LV1), we are proud to offer an interview to applicants who meet the minimum criteria** for the advertised position.

**It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. For example: in certain recruitment situations such as high number of applications, seasonal and high-peak times, we may have to limit the overall numbers of interviews offered to both disabled people and non-disabled people.**

If you are invited to interview with us we will share our interview questions in advance so you can feel a little more prepared. We’re more interested in hearing about your experiences and ideas than in testing your memory, and so we want you to feel as comfortable as possible.

If you have any further questions about the position, or if you have a requirement for adjustments that would make the application or interview process more accessible, please do not hesitate to contact us on [e-mail].

Please note that products containing nuts, dairy, gluten and other potential allergies are served within our venues. We however aim to support a nut free environment within our student centre by encouraging staff not to bring nut based products to work.