Membership Manager

The Lensbury Resort; Teddington; On-site; GBP 45,000 - 52,000; Full time

Benefits offered by this job

Free meals on duty

28 days annual leave

Gym and pool access

Employee Assistance Programme

Online benefits portal

Fully funded Apprenticeship

Training and development opportunities

Staff awards and events

Cycle to work

Free parking

Refer a Friend

Job summary

The Lensbury is seeking a Membership Manager to lead the Membership Sales Team, driving KPI performance and delivering the member journey with integrity. You will collaborate across commercial and marketing functions to grow membership and ensure excellent service at every member touchpoint.

As a senior leader, you will coach staff, manage budgets, and implement streamlined membership processes to maximise member satisfaction and club performance.

Qualifications

• Previous membership sales experience gained within a private members’ club.
• Previous experience of managing a membership sales team.
• The ability to communicate effectively and competently with diverse stakeholders.
• Strong attention to detail and ability to work to deadlines.
• Strong commercial and financial acumen.
• Excellent communication skills, both verbal and written.

Responsibilities

• Forecast, set and deliver the membership budget across all categories.
• Develop and deliver sales and retention targets with key teams.
• Coordinate sales and marketing strategies to meet budget.
• Develop membership categories for growth and appeal.
• Establish SOPs for membership admin and fee collection.
• Deliver daily, weekly, and monthly reports.
• Handle member enquiries with high service standards.
• Achieve individual membership targets (sales, retention, freeze).
• Support marketing strategies, KPIs and initiatives club-wide.
• Run and administer membership committees/focus groups.
• Sell all types and categories of membership.
• Ensure correct processing of all membership details.
• Keep member experience forefront and support FOH and wider team.
• Coach and develop the team; address performance issues promptly.
• Ensure processes deliver best service and welcoming environment.
• Monitor member satisfaction and impact on club performance.

Skills

Membership sales experience

Managing membership sales team

Stakeholder communication

Attention to detail

Commercial and financial acumen

Communication skills

Job description

Membership Manager

The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU

About us

Part of Iconic Hotels & Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

Providing leadership to the Membership Sales Team, the Membership Manager will act as a role model through the consistent demonstration of behaviours underpinning our KPI’s, including the highest sales performance, the best KPIs, committed to delivering and enhancing the member journey and experience, selling with integrity and actively demonstrating The Lensbury way.

Key Responsibilities

• Forecast, set and deliver the membership budget which includes new sales, retention and freeze movements across all categories on a daily, monthly, and annual basis.
• Work with the Club General Manager, Commercial & Marketing teams to develop and deliver sales and retention targets.
• Co-ordinate sales and marketing strategies across the Club to deliver an attractive and fully integrated sales package to meet budget.
• Assist in the development of the membership categories to ensure relevance, growth, and commercial appeal to current and potential members.
• Establish SOP's to ensure the correct and consistent handling of all membership administrative processes and the accurate collection of fees.
• Deliver daily, weekly, and monthly reports
• Handle member enquiries and queries relating to membership of the club, ensuring high standards of member administration and customer service.
• To be accountable for achieving individual membership targets which include sales, retention and freeze movement monthly.
• To be accountable for the club hitting Net Growth vs budget.
• Support and work with marketing strategies, KPI’s and initiatives throughout the club.
• Run and administer membership committees/focus groups.
• Responsiblity for selling all types and categories of membership.
• Ensure the correct processing of all membership details.
• Keep the Member experience forefront and centre, and support Front of House and the wider club team to consistently offer excellent customer service on every member visit.
• Actively coach, train and develop the team, addressing any performance issues that may arise promptly and fairly.
• Ensure we have processes and procedures in place to deliver the best possible service and membership experience to members; helping to create a warm, friendly, efficient and welcoming environment across all communication channels.
• Be aware of the importance of Member satisfaction on club performance, and endeavour to make sure all members you join are satisfied with the join up procedure and further use of the club.

What We’re Looking For

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Previous membership sales experience gained within a private members’ club.
• Previous experience of managing a membership sales team.
• The ability to communicate effectively and competently with diverse stakeholders.
• Strong attention to detail and ability to work to deadlines.
• Strong commercial and financial acumen.
• Excellent communication skills, both verbal and written.

What's in it for you?

• Free meals whilst on duty
• Paid annual leave of 28 days including public holidays
• Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
• Employee Assistance Programme for you and your family
• Online benefits portal offering lots of discounts
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Awards and Social events throughout the year
• Cycle to work scheme
• Free parking
• Refer a Friend programme

Job Details

• Job RefTLH1463
• BranchThe Lensbury
• LocationTeddington
• Salary/BenefitsUp to £47k plus commission, hotel discounts, use of gym/pool and more!
• Contract typePermanent
• HoursFull Time
• Hours per week40
• Date posted07/09/2026
• Closing date07/10/2026