Membership Experience Host

Frasers Group; Gateshead; On-site; GBP 12,000 - 18,000; Part time

Job summary

Join a dynamic team at a leading fitness organization where your passion for fitness and customer service can shine! This part-time role offers a unique opportunity to engage with members and enhance their gym experience while supporting sales and retention efforts. With flexible shifts and a commitment to personal development, you will thrive in an environment that values ambition and teamwork. Enjoy fantastic benefits such as gym membership and bonuses, and be part of a culture that encourages you to think fearlessly and own your role. If you're ready to make a difference in the fitness community, this is the role for you!

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion bonus

Opportunity to deliver personal training sessions

Qualifications

• Outgoing personality with a positive mindset and passion for fitness.
• Competent in administrative tasks and driven to learn and develop.

Responsibilities

• Maximize member and guest experiences through excellent service.
• Support sales and retention of memberships effectively.

Skills

Customer Service

Administrative Duties

Sales and Retention

Fitness Knowledge

Flexibility

Education

No specific education required

Tools

Membership Software System

Job description

2 days ago Be among the first 25 applicants

Everlast Gyms

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best is unrivalled.

Company Benefits:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• To maximise every member and guest’s experience in our club.
• To support the sales and retention of memberships through excellent customer service.
• To contribute with the cleaning and hygiene standards of the club as and when required.
• To be a competent key holder of the club, covering shifts as and when required.
• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions, and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor.
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications

Need to be:

• Of an outgoing personality, with a positive mindset.
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, administration, and customer service.
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focused – to support the club with sales and retention towards achieving success for the business.

Additional Information

An Opportunity Like This At Frasers Group Is For The Fearless. The Potential Is Massive, The Experience Unrivalled. To Be Able To Make The Most Of It You Need To Live And Breathe Our Principles:

• Think without limits - Think fast, think fearlessly and take the team with you.
• Own it and back yourself - own the basics, own your role and own the results.
• Be relevant - Relevant to our people, our partners and the planet.

Contract is 20 hours split over 3/4 days per week depending on coverage.

Availability for 5:30am starts and/or 10:30pm finishes required in-line with gym opening hours.

Seniority level

Not Applicable

Employment type

Part-time

Job function

Other

Industries

Wellness and Fitness Services