Membership & Adoptions Specialist — Face-to-Face Sales

Chester Zoo; Chester; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Staff pass

Cycle to work scheme

Healthcare plan

Discounted gym membership

Pension scheme

Zoo tickets for friends & family

Job summary

Chester Zoo is seeking a friendly Membership and Adoptions Assistant to help grow our membership and adoption sales both face to face and over the phone. You will handle data input, online orders, payments, and customer inquiries, maintain stock, and assist in cash handling at the till.

Applicants should have strong customer service, basic GDPR knowledge, and good ICT skills with Outlook, Word, Excel. This is a permanent role with weekend and bank holiday shifts; staff passes and benefits

Qualifications

• Have till and cash handling experience.
• Excellent customer service skills both verbal and written.
• Have previous administration and data input experience.
• Have a good knowledge of GDPR.
• Be a competent user of Microsoft Office software particularly Outlook, Word, Teams & Excel.
• Have customer facing sales experience in a fast-paced environment.

Responsibilities

• Sell membership and adoptions face to face with customers to meet annual sales targets.
• Check and secure cash taken through the till and assist with cash up.
• Process administration of membership and adoptions sales, including data input, online orders, payments and email communications.
• Assist in monitoring literature and stock including stationery and adoption images.
• Assist customers waiting in the queue by answering questions and issuing membership cards.

Skills

Cash handling

Customer service

Administration/data entry

GDPR knowledge

Microsoft Office

Sales experience

Communication skills

Education

Good standard of education including Maths and English

Tools

Outlook

Word

Excel

Job description

Chester Zoo is seeking a friendly Membership and Adoptions Assistant to help grow our membership and adoption sales both face to face and over the phone. You will handle data input, online orders, payments, and customer inquiries, maintain stock, and assist in cash handling at the till.

Applicants should have strong customer service, basic GDPR knowledge, and good ICT skills with Outlook, Word, Excel. This is a permanent role with weekend and bank holiday shifts; staff passes and benefits