Membership & Adoptions Assistant

Chester Zoo; Chester; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Staff pass

Cycle to work scheme

Healthcare plan

Discounted gym membership

Pension scheme

Zoo tickets for friends & family

Job summary

Chester Zoo is seeking a friendly Membership and Adoptions Assistant to help grow our membership and adoption sales both face to face and over the phone. You will handle data input, online orders, payments, and customer inquiries, maintain stock, and assist in cash handling at the till.

Applicants should have strong customer service, basic GDPR knowledge, and good ICT skills with Outlook, Word, Excel. This is a permanent role with weekend and bank holiday shifts; staff passes and benefits

Qualifications

• Have till and cash handling experience.
• Excellent customer service skills both verbal and written.
• Have previous administration and data input experience.
• Have a good knowledge of GDPR.
• Be a competent user of Microsoft Office software particularly Outlook, Word, Teams & Excel.
• Have customer facing sales experience in a fast-paced environment.

Responsibilities

• Sell membership and adoptions face to face with customers to meet annual sales targets.
• Check and secure cash taken through the till and assist with cash up.
• Process administration of membership and adoptions sales, including data input, online orders, payments and email communications.
• Assist in monitoring literature and stock including stationery and adoption images.
• Assist customers waiting in the queue by answering questions and issuing membership cards.

Skills

Cash handling

Customer service

Administration/data entry

GDPR knowledge

Microsoft Office

Sales experience

Communication skills

Education

Good standard of education including Maths and English

Tools

Outlook

Word

Excel

Job description

Membership and Adoptions Assistant

We are Chester Zoo

We’re not just an amazing, award-winning visitor attraction that’s home to 32,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.

The Membership & Adoptions team are a dynamic and exciting department within the zoo. As a team, we look after over 165,000 Members and Adopters! We are responsible for selling new memberships and adoptions face to face and over the telephone. We respond to emails and queries over the phone, process all online sales, assist customers in the queue and much more!

As a Membership & Adoptions assistant, you will:

• Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets.
• Check and secure cash taken through the till and assist with cash up.
• Process the administration of membership and adoptions sales, inclusive of data input, online order processing, telephone payments and email communications.
• Assist in the monitoring of literature & stock including stationery and adoption images.
• Assist customers waiting in the queue by answering questions and issuing membership cards.

The Package

• Permanent Contract. Working on a rota basis including weekends, evenings and bank holidays.
• Rate of pay of £12.71 per hour, regardless of age.
• Some evening shifts may arise but are not regular.
• Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
• Cycle to work scheme
• Access to healthcare plan.
• Discounted gym membership
• Discounts on cinema tickets, restaurants, high street shops and more via Perks
• Pension scheme with generous employer contributions.

Our Requirements

• Have a good standard of education, including in Maths and English.
• Have till and cash handling experience.
• Have excellent customer service skills both verbal and written.
• Have previous administration and data input experience.
• Have a good knowledge of GDPR.
• Be a competent user of Microsoft Office software particularly Outlook, Word, Teams & Excel.
• Have customer facing sales experience in a fast-paced environment.

Although not essential, the following would be desirable:

• A basic understanding of customer databases and direct debits.