Membership Administrator

JR United Kingdom; Portsmouth; On-site; GBP 30,000; Full time

Job summary

A leading organisation is seeking a Senior Membership Administrator for a 12-month maternity cover role based in Coventry. The position involves supervising a team, managing member queries, and overseeing operational excellence across membership functions, requiring strong leadership and administrative skills.

Qualifications

• Minimum 5 years' administrative experience.
• Strong leadership and communication skills.
• Proven ability to manage systems with excellent IT literacy.

Responsibilities

• Supervising and coaching Membership Administrator.
• Managing onboarding for new and associate members.
• Coordinating staff onboarding and health & safety initiatives.

Skills

Leadership

Communication

Attention to Detail

Customer Service

IT Literacy

Tools

CRM

CMS

Job description

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Client:

Membership Bespoke

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Senior Membership Administrator

Membership Organisation

Coventry-based | Office: Mon–Thurs | WFH: Fridays

£30,000 per annum

12-Month Maternity Cover

Start Date: 4th August 2025

Are you a highly organised, people-focused professional with strong leadership experience and a passion for delivering exceptional membership services? We are seeking a Senior Membership Administrator for a 12-month maternity cover role to oversee the membership offering.

The Role

You’ll play a central role in delivering first-class service to members, leading the Membership Administrator, and driving operational excellence across key membership functions. This is a varied and rewarding position offering the opportunity to engage with senior stakeholders, manage high-quality communications, and maintain vital systems.

Key Responsibilities

Supervising and coaching a Membership Administrator

Acting as first point of contact for member queries

Managing onboarding for new and associate members

Leading internal systems and platforms (CRM, CMS, IT liaison, website updates)

Supporting communications, member benefits, and committee liaison

Coordinating staff onboarding, health & safety, and wellbeing initiatives

Managing data integrity, directories, and CRM updates

Supporting leadership with member presentations and reports

Helping deliver a high standard of administration across the team

Person Specification

Minimum 5 years’ administrative experience

Strong leadership and communication skills

Proven ability to manage systems (CRM, CMS), with excellent IT literacy

Attention to detail and a natural drive for process improvement

Customer-first mindset and professional telephone manner

A team player with a hands-on, “can-do” attitude

To apply to this role please send your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.