Members Club Receptionist

The-Twenty-Two-London-Hotel; City of Westminster; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Employee Assistance Programme with Hos

Employee Referral Scheme: up to £500

Mentoring schemes and Management Dev.

Your birthday is off

Discretionary Sick Pay after probation

Staff discount at Cafe 22

Guest Experience in the Hotel

Holiday entitlement increases over yrs

Long service awards

Job summary

The Twenty Two is seeking a seasoned Members Club Receptionist to lead the front-of-house team in delivering luxury dining experiences to guests and members. You will manage reservations, seating plans, and guest preferences with a personalised service, acting as the primary contact for feedback and ensuring swift resolutions.

You will collaborate with kitchen and bar teams, mentor junior staff, and uphold The Twenty Two’s service culture with a professional, polished demeanor.

Qualifications

• Experience as a Maitre’D or senior front-of-house in a luxury hospitality environment.
• Strong leadership, communication, and guest relationship skills.
• Excellent organisational abilities and attention to detail.
• Professional, polished, and approachable manner.
• Flexibility to work evenings, weekends, and bank holidays.

Responsibilities

• Oversee guest service standards and team performance during service.
• Manage table plans, guest preferences, and VIP requirements.
• Collaborate with kitchen and bar teams to deliver exceptional experiences.
• Train and mentor team members to support professional growth.
• Handle guest feedback and drive continuous service improvement.

Skills

Leadership

Communication

Guest relations

Organisational skills

Attention to detail

Professional demeanour

Job description

Join our team as Members Club Receptionist

Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we take pride in our culture of excellence and our commitment to our people.

The Role

As a Members Club Receptionist, you will:

• Lead the front-of-house team to deliver seamless, world-class dining experiences for our guests and members.
• Manage reservations, table allocations, and guest preferences to ensure a personalised service.
• Act as the primary point of contact for guest feedback, ensuring swift resolution of any concerns.
• Work closely with the restaurant management, kitchen, and bar teams to maintain exceptional standards across service, presentation, and guest engagement.
• Train, motivate, and mentor junior team members, leading by example and upholding The Twenty Two’s service culture.

About Us

The Twenty Two is a privately owned, luxury 31-bedroom hotel with an all-day public restaurant and private members’ club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision is to create a home for creative souls, with an inclusive environment that celebrates diversity and individuality.

About You

We are looking for individuals who are passionate about excellence and culture, with a genuine drive to create memorable guest experiences.

You will have:

• Proven experience as a Maitre’D or senior front-of-house role within a luxury hospitality environment.
• Exceptional leadership, communication, and guest relationship skills.
• Strong organisational abilities and attention to detail.
• A professional, polished, and approachable manner.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.

Key Responsibilities

• Oversee guest service standards and team performance during service.
• Manage table plans, guest preferences, and VIP requirements.
• Collaborate with the kitchen and bar teams to deliver exceptional experiences.
• Train and mentor team members to support professional growth.
• Handle guest feedback and ensure continuous improvement in service quality.

What’s in It for You?

We value our people and believe in rewarding hard work and commitment.

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
• Employee Referral Scheme: Up to £500 (paid on your referral completing their probationary period).
• Mentoring schemes. Management Development Training – on the job with support from external training providers.
• Your birthday is off.

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service.
• Generous staff discount in the Cafe 22: 30% off a table up to 4pax and 20% off a table up to 6pax.
• A Guest Experience in the Hotel (subject to availability).
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours.
• Long service award schemes

Compensation: Competitive salary