Head Waiter

The Twenty Two Group; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

EAP with Hospitality Action

Referral bonus £1,000

Mentoring & training

Birthday off

Job summary

The Twenty Two is seeking a Restaurant Head Waiter to lead the restaurant floor, delivering luxury service and memorable guest experiences. You will coordinate service flow between restaurant, kitchen and bar, mentor junior waiters, and act as the main point of contact for guest requests and VIP needs.

This role demands experience in a luxury hospitality setting, a polished, professional appearance, and the ability to motivate a team.

Qualifications

• Previous experience as a Head Waiter or senior waiter in a luxury hospitality setting.
• Excellent guest service skills with strong attention to detail.
• The ability to lead, motivate, and mentor junior team members.
• A professional, polished appearance and approach.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.

Responsibilities

• Oversee the smooth running of the restaurant floor during service.
• Train and guide junior waiters to uphold service standards.
• Liaise with the kitchen and bar teams to ensure seamless coordination.
• Provide exceptional guest service, handling requests and feedback professionally.
• Support with VIP guest experiences, private dining, and events as required.

Skills

Guest service

Leadership

Attention to detail

Professional appearance

Job description

Join our team as a Restaurant Head Waiter

Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we pride ourselves on our culture of excellence and commitment to our people.

The Role

As a Restaurant Head Waiter, you will:

• Lead the restaurant floor team to deliver exceptional, seamless dining experiences for all guests.
• Coordinate service flow between the restaurant, kitchen, and bar teams to maintain the highest standards.
• Mentor and support junior waiters, ensuring consistent training and development across the team.
• Act as a key point of contact for guest requests, ensuring all needs are handled promptly and professionally.
• Assist with VIP and special event service, ensuring memorable experiences for all guests.

About Us

The Twenty Two is a privately owned, luxury 31-bedroom hotel with an all-day public restaurant and private members’ club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision is to create a home for creative souls, with an inclusive environment that celebrates diversity and individuality.

About You

We are looking for individuals who are passionate about excellence and culture, with a genuine drive to create memorable guest experiences.

You will have:

• Previous experience as a Head Waiter or senior waiter in a luxury hospitality setting.
• Excellent guest service skills with strong attention to detail.
• The ability to lead, motivate, and mentor junior team members.
• A professional, polished appearance and approach.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.

Key Responsibilities

• Oversee the smooth running of the restaurant floor during service.
• Train and guide junior waiters to uphold service standards.
• Liaise with the kitchen and bar teams to ensure seamless coordination.
• Provide exceptional guest service, handling requests and feedback professionally.
• Support with VIP guest experiences, private dining, and events as required.

What’s in It for You?

We value our people and believe in rewarding hard work and commitment.

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
• Mentoring schemes. Management Development Training – on the job with support from external training providers
• Your birthday is off

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
• A Guest Experience in the Hotel (subject to availability)
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
• Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)

Compensation: Competitive salary