Membercare Assistant

Bannatyne Group; Orpington; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free gym membership

Flexible schedule

28 days annual leave

Mental Health & Well-Being services

Career & Personal Development training

Staff Awards and Bonuses

Discounted spa treatments

Discounted meals and beverages

Discounted shop/shopping

Job summary

Bannatyne Group is seeking a dedicated Membercare Assistant to help maintain a clean, welcoming fitness environment. You will perform thorough cleaning of all areas, sanitize equipment, and ensure safe, tidy facilities for members and staff.

The role requires strong attention to detail, good time management, and excellent interpersonal skills to address member inquiries and support a premium wellness experience.

Qualifications

• Previous experience in domestic/cleaning roles.
• Strong attention to detail and thoroughness in cleaning tasks.
• Good time management and organisational skills.
• Ability to follow instructions and work independently.
• Strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

Responsibilities

• Perform thorough cleaning of all areas, including changing rooms, showers, toilets and poolside facilities.
• Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly.
• Empty trash bins and dispose of waste; maintain outdoor spaces.
• Follow health and safety regulations to ensure a safe environment for members and staff.
• Use cleaning chemicals and equipment according to safety guidelines.
• Report maintenance issues, hazards or safety concerns to the Maintenance Supervisor.
• Provide friendly and approachable service to members, addressing cleaning-related inquiries promptly.
• Maintain professional demeanour and uphold the club's reputation for excellent customer service.
• Monitor cleaning supplies and equipment; ensure adequate stock.
• Basic maintenance such as changing bulbs where needed.
• Work closely with other cleaning staff and club employees.
• Participate in team meetings and training sessions.

Skills

Cleaning

Attention to detail

Time management

Organisational skills

Independent working

Interpersonal skills

Customer service

Health & wellness enthusiasm

Tools

Cleaning chemicals

Cleaning equipment

Job description

Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!

Our Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Membercare Assistant

• Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities.
• Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly.
• Empty trash bins, replace liners and ensure waste is disposed of properly. Alongside maintaining the outdoor space, litter pics/binstores etc.
• Follow all health and safety regulations to ensure a safe environment for members and staff.
• Use cleaning chemicals and equipment according to safety guidelines and procedures.
• Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor.
• Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously.
• Maintain a professional demeanour and uphold the club's reputation for excellent customer service.
• Monitor cleaning supplies and equipment, ensuring adequate stock.
• Basic maintenance where skills permit such as changing bulbs etc.
• Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards.
• Participate in team meetings and training sessions as required.

Qualifications

• Previous experience in domestic/cleaning roles.
• Strong attention to detail and thoroughness in cleaning tasks.
• Good time management and organisational skills.
• Ability to follow instructions and work independently.
• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

Desirable Skills

• Basic knowledge of cleaning chemicals and equipment.

At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membercare Assistant, you will play a vital role in maintaining the high standards our members expect.

We offer competitive compensation, ongoing training and a supportive team culture.