Membercare Assistant

Bannatyne; Grays; On-site; GBP 5,200 - 5,600; Part time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days annual leave

Free gym membership

Guest membership after 2 yrs

Spa discount 30%

Spa products 20% (Elemis)

Cafe/bar 50% discount

Training & development

Mental health support

Length of service awards

Staff awards & bonuses

Discounted entertainment & shopping

Job summary

Bannatyne in Chafford Hundred is seeking a meticulous Membercare Assistant to maintain cleanliness and member satisfaction in our fitness club.

This role involves thorough cleaning across changing rooms, showers, toilets and poolside areas, sanitising equipment, and delivering friendly service to members. The position offers part-time hours with a competitive hourly rate.

Join Bannatyne to contribute to a welcoming, hygienic environment and support our members’ wellness journey.

Qualifications

• Previous experience in domestic/cleaning roles.
• Strong attention to detail and thoroughness in cleaning tasks.
• Good time management and organisational skills.
• Ability to follow instructions and work independently.
• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
• It would be desirable if you had basic knowledge of cleaning chemicals and equipment.

Responsibilities

• Clean all areas: changing rooms, showers, toilets and poolside facilities.
• Sanitise gym equipment, floors and surfaces regularly.
• Empty bins, replace liners and manage waste.
• Follow health and safety regulations for a safe environment.
• Report maintenance issues to the Maintenance Supervisor.
• Provide friendly, prompt, courteous service to members.
• Monitor cleaning supplies and equipment stock.
• Work with cleaning staff and club employees to maintain standards.
• Participate in team meetings and training sessions as required.

Skills

Attention to detail

Time management

Organisational skills

Customer service

Communication skills

Interpersonal skills

Health and wellness passion

Independent working

Flexible hours

Adaptability

Tools

Cleaning chemicals

Cleaning equipment

Job description

Job Title : Membercare Assistant
Hours : 8 hours per week
Rate of Pay : £12.90 per hour
Location : Chafford Hundred

Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Membercare Assistant:

• Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities.
• Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly.
• Empty trash bins, replace liners and ensure waste is disposed of properly. Alongside maintaining the outdoor space, litter pics/binstores etc.
• Follow all health and safety regulations to ensure a safe environment for members and staff.
• Use cleaning chemicals and equipment according to safety guidelines and procedures.
• Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor.
• Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously.
• Maintain a professional demeanour and uphold the club’s reputation for excellent customer service.
• Monitor cleaning supplies and equipment, ensuring adequate stock.
• Basic maintenance where skills permit such as changing bulbs etc.
• Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards.
• Participate in team meetings and training sessions as required.

What we are looking for:

• Previous experience in domestic/cleaning roles.
• Strong attention to detail and thoroughness in cleaning tasks.
• Good time management and organisational skills.
• Ability to follow instructions and work independently.
• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had basic knowledge of cleaning chemicals and equipment.

Why Bannatyne?

At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membercare Assistant, you will play a vital role in maintaining the high standards our members expect.

We offer competitive compensation, ongoing training and a supportive team culture.

If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you.

Join us at Bannatyne, where your passion for fitness will inspire and transform lives!