Member Services & Support Advisor (Hybrid)

RIBA 1834 Ltd.; Liverpool; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension up to 12%

Life assurance

27 days holiday + bank holidays + 3c

Job summary

RIBA is seeking a Service Support Advisor to join the Contact Centre & Membership Servicing team in Liverpool. You will be the first point of contact, delivering timely, helpful support to our members and customers in a fast-paced environment.

The role requires strong customer service, the ability to handle multiple systems, and excellent written and verbal communication. Hybrid working options and a generous benefits package are offered.

Qualifications

• Strong customer service experience in fast-paced environments.
• Ability to learn quickly and become a specialist across business areas.
• Proficient across CRM systems and platforms.
• Right to work in the UK; visa sponsorship not offered.

Responsibilities

• Provide timely, effective support to RIBA members and customers.
• Act as the first point of contact in the Contact Centre & Membership Servicing.
• Develop specialist knowledge across the business to deliver informed assistance.

Skills

Multisystem understanding

Work under pressure

Attention to detail

Written & verbal communication

Analytical mindset

Tools

CRM software

RIBA platforms

Job description

RIBA is seeking a Service Support Advisor to join the Contact Centre & Membership Servicing team in Liverpool. You will be the first point of contact, delivering timely, helpful support to our members and customers in a fast-paced environment.

The role requires strong customer service, the ability to handle multiple systems, and excellent written and verbal communication. Hybrid working options and a generous benefits package are offered.