Member Services Advisor — Hybrid (Liverpool)

RIBA; Liverpool; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension up to 12%

Life assurance

27 days + bank holidays + 3 days close

Job summary

RIBA in Liverpool is hiring a Service Support Advisor to act as the first point of contact for members and customers, delivering timely and knowledgeable support through our contact centre and membership services. You will learn across the business to provide accurate information and resolve queries efficiently.

The role is full-time, 35 hours weekly, and hybrid in Liverpool. The salary is around £26,780 per year, with a comprehensive benefits package and opportunities to grow within the

Qualifications

• Ability to understand and manage multiple systems and processes.
• Ability to work under pressure in a fast-moving environment.
• Attention to detail to ensure high quality.
• Excellent writing and oral presentation skills.
• Logical approach with eye for detail.

Responsibilities

• Be the first point of contact, delivering timely, effective customer support.
• Develop knowledge across the business to provide informed assistance.
• Support members and customers with various enquiries using CRM platforms.

Skills

Systems management

Working under pressure

Attention to detail

Written & oral communication

Logical thinking

Tools

CRM systems

Job description

RIBA in Liverpool is hiring a Service Support Advisor to act as the first point of contact for members and customers, delivering timely and knowledgeable support through our contact centre and membership services. You will learn across the business to provide accurate information and resolve queries efficiently.

The role is full-time, 35 hours weekly, and hybrid in Liverpool. The salary is around £26,780 per year, with a comprehensive benefits package and opportunities to grow within the