Member Services Representative

United FP; Huntingdon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fitness club is seeking a Member Services Representative to ensure a positive experience for members and guests. The role involves greeting individuals, answering calls, checking members in, and managing accounts. Applicants should have a strong customer service background, basic computer skills, and a passion for health and fitness. An upbeat demeanor and reliability are crucial for success in this position. This role offers an excellent opportunity to engage with members in a vibrant environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude required.
• Exceptional customer service skills are essential.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with various questions.
• Check members into the system and sign up new members.
• Facilitate updates to members' accounts as needed.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening skills

Ability to problem solve

Job description

Future Opening: Member Services Representative

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.