Member Services Information & Research Specialist

Police Federation of England and Wales; Hay Mills; On-site; GBP 17,000 - 21,000; Part time

Job summary

Police Federation of England and Wales is seeking an Information and Research Officer (Member Services) to support the West Midlands Federation members and office staff. The role is part-time (20 hours per week) and office-based, reporting to the Office Manager.

You will handle enquiries, maintain information databases and assist with member services and administrative tasks. Responsibilities include researching regulations, managing invoices and records, liaising with service providers and

Qualifications

• Administration experience required.
• Proficient with Microsoft Office applications.

Responsibilities

• To be the first point of contact for enquiries relating to Police Regulations, Pension Regulations, Police Federation and Force Policies.
• Undertake research for the Branch and present findings.
• Maintain a database of information on Legislation, Policies and Procedures affecting members.
• Appraise the Branch Secretary of events, trends and developments affecting members.
• Maintain electronic records and manage invoices for magazine distribution and advertising.
• Store communications for audit purposes.
• Afford high quality Member Services through effective liaison with providers and office staff.
• Attend courses/meetings and support website/social media updates.

Skills

Administration

Microsoft Office

Police Regulations

Organised

Research

Communication

Time management

Initiative

Customer Service

Equality & Diversity

Driving licence

Tools

Microsoft Office

Job description

Police Federation of England and Wales is seeking an Information and Research Officer (Member Services) to support the West Midlands Federation members and office staff. The role is part-time (20 hours per week) and office-based, reporting to the Office Manager.

You will handle enquiries, maintain information databases and assist with member services and administrative tasks. Responsibilities include researching regulations, managing invoices and records, liaising with service providers and