Branch Operations & Member Services Assistant

Police Federation of England and Wales; Sompting; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Private healthcare

Enhanced pension contribution

Enhanced leave

Employee assistance programme

Free onsite parking

26 days holiday

Mental health clinics

Professional development support

Employee discounts

Job summary

The Police Federation of England and Wales is seeking a Branch Operations Assistant at the Sussex Branch to provide front-of-house support, manage vending facilities, and assist with branch activities. The role involves handling member inquiries, maintaining records, and supporting daily operations with accuracy and discretion.

You will work closely with the Office Manager, ensuring a welcoming service, efficient diary management, and smooth administration across the branch.

Qualifications

• Hands-on role with manual handling duties.
• Able to lift/move stock and equipment.
• Maintain safe working practices and follow manual handling procedures.

Responsibilities

• Vending and facilities: stock, replenish, and service vending machines.
• Reception and member services: greet visitors, answer calls, direct inquiries.
• Administrative support: prepare documents, manage records, arrange meetings and bookings.
• General branch support: promote services, support events, and help with projects.
• Carry out other duties as required by the department.

Skills

Manual handling

Stock management

Reception skills

Customer service

Data entry

Microsoft Office

Diary management

Event support

Team player

Organization

Telephone etiquette

Confidentiality

Interpersonal skills

Communication

Tools

Microsoft Access

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

The Police Federation of England and Wales is seeking a Branch Operations Assistant at the Sussex Branch to provide front-of-house support, manage vending facilities, and assist with branch activities. The role involves handling member inquiries, maintaining records, and supporting daily operations with accuracy and discretion.

You will work closely with the Office Manager, ensuring a welcoming service, efficient diary management, and smooth administration across the branch.