Member Services Executive - BRDC

Silverstone; Silverstone; Vor Ort; GBP 22.000 - 30.000; Vollzeit

Zusammenfassung

BRDC is seeking a proactive Member Services Executive to support 850 Members at Silverstone. You will assist with membership operations, event logistics, and communications, ensuring a first-class experience during major events such as the F1 British Grand Prix and MotoGP.

This role offers broad exposure across the Club’s Office, including planning for the Centenary in 2028. Ideal candidates will have a degree, at least one year in a professional setting, strong organisational skills, and a

Qualifikationen

• Minimum 1 year’s experience in a professional environment.
• Degree or equivalent qualification.
• Strong organisational skills and attention to detail.
• Flexible to support weekend events.

Aufgaben

• Assisting with operation of BRDC Club facilities and services.
• Responding to Membership and Club queries.
• Helping cultivate Membership benefits.
• Plan and deliver services at Club events and activities on track, including major motorsport events.
• Engagement with suppliers before, during, and after events.
• Manage Club communications via WhatsApp and assist with newsletters.

Kenntnisse

Excellent communication skills

Strong organisational skills

Proactive, can-do approach

Customer service focused

Willingness to support weekend events

Ausbildung

Degree or equivalent qualification

Tools

Microsoft Office suite

Outlook

PowerPoint

CRM systems

Jobbeschreibung

Application Deadline: 23 October 2026

Department: BRDC

Employment Type: Permanent - Full Time

Location: Silverstone

Description

The BRDC is the parent company of Silverstone. As well as owning and operating the globally renowned race circuit and home to F1’s British Grand Prix, via its wholly owned subsidiary Silverstone Circuits Limited, the BRDC is a private members’ club with a strict entry criteria and a broad remit within British motor sport, including helping to foster young driver talent, providing hospitality at Silverstone, and operating a charitable foundation.

Over the years, the BRDC's reinvestment of all profits into the future of British motor sport, has not just helped Silverstone develop into a world class, year-round, racing and entertainment venue, it has also supported the career development of current F1 drivers including the likes of Sir Lewis Hamilton MBE, Lando Norris, and George Russell.

This is a varied, hands-on role, at the heart of the Club’s Office. You'll play a key part in helping support more senior members of the team, be a helpful point of contact for many of our 850 Members in between events, and be on hand at Silverstone to ensure Members are provided with a first-class experience whilst at the Circuit (including at the F1 British Grand Prix, World Endurance Championship, MotoGP, the BRDC Classic, and the British Touring Car Championship etc). There will also be opportunities to get involved in project work, event logistics, digital marketing, and communications.

This is an ideal opportunity for someone at the start of their career who wants broad exposure to a membership organisation within sport, with the chance to build skills across several disciplines. The Club is due to mark its 100-year anniversary in 2028, with a range of exciting celebrations, and it is envisaged that the Member Services Executive will be at the heart of planning and delivery.

Key Responsibilities

Membership

• Assistance with the operation of all BRDC Club facilities and services.
• Receiving and responding to a range of Membership and Club queries.
• Helping to cultivate a broad range of Membership benefits.

Events

• Assistance with the planning and delivery of any and all services to BRDC Members at Club events and activities on track, including the F1 British Grand Prix, World Endurance Championship, MotoGP, BRDC Classic, British Touring Car Championship; off track e.g. CarFest; and at socially co-ordinated events across the country.
• Be a front of house presence in the BRDC Clubhouse for certain motor sport events throughout the season, providing an attentive level of service to the Membership.
• Assistance with all aspects of the administration of Member (and guest) passes and tickets.
• Engagement with a range of suppliers before, during, and after events.

Marketing & Communications

• Help to manage the Club’s social media channels, by acting as point of contact with the SCL Marketing Team, and external agency support.
• Help to manage the delivery of certain Club communications via WhatsApp.
• Play a leading role in the evolution of the BRDC’s website.
• Assist with the creation of content for the club's newsletters, website, and social media channels.
• Play a leading role in the accumulation of Membership feedback, e.g. surveys

General Administrative

• Assist with creation of internal and external presentation decks.
• General office administration tasks (including printing; postage; stationary etc.)
• Help to manage the Club Membership database, and Club Office SharePoint
• Assistance with the administration of the BRDC Driver Academy powered by Motorsport UK relating to the BRDC SuperStars and Rising Stars programmes
• Stocktaking and office organisation.

Stakeholder Management

• Ensuring an ongoing constructive and collaborative working relationship with colleagues in the Silverstone Circuits Limited business, including the likes of Escapade Silverstone, the Silverstone Karting Circuit, Drive Silverstone and the Silverstone Museum.
• Assist with the maintenance of relationships between the BRDC and other organisations in the industry such as Motorsport UK and the Royal Automobile Club.

Projects

• Provide support to the Club Office in respect of all aspects of the planning and delivery of the events and celebrations relating to the BRDC’s Centenary year in 2028.
• Provide support on the coordination of a range of redevelopment projects for Club assets and facilities

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Skills, Knowledge and Expertise

• Excellent communication skills, written and verbal
• Minimum 1 year’s experience working in a professional environment
• Degree or equivalent qualification
• Strong organisational skills and attention to detail
• A proactive, can-do approach and willingness to get involved across different areas of the Club
• Comfortable using standard office software (e.g. Microsoft Office/Outlook/Powerpoint) and happy to learn new systems, including CRM/membership databases
• A genuine interest in Motorsport and delivering excellent service to BRDC Members
• Flexibility to support weekend events
• Customer service focused approach
• The Club is due to mark its 100-year anniversary in 2028, with a range of exciting celebrations, and it is envisaged that the Member Services Executive will be at the heart of planning and delivery.