Member Services Advisor — Free Gym Membership Included

Fitness First Ltd; Wigan; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Free gym membership for yourself

Friend/family gym membership 50% off

Training & development

21 days holiday plus holidays on bank

Extra holidays for long service

Employee discounts

Dress-down Fridays

Free onsite parking

Job summary

Fitness First Ltd in the UK is seeking a Member Services Advisor for our busy contact centre. You will respond to queries, feedback, and complaints across multiple channels, delivering exceptional customer service to members and clubs.

You will thrive in a fast-paced environment, value attention to detail, and build strong relationships with colleagues across departments. The role includes full training and ongoing support with opportunities for progression.

Qualifications

• Customer service experience is essential.
• Excellent verbal and written communication.
• Proficient IT skills and computer literacy.
• Ability to work independently and in a team.

Responsibilities

• Respond to queries, feedback and complaints from members and clubs.
• Use strong customer service skills to help members achieve their goals and maintain memberships.
• Multi-channel communications and high attention to detail.

Skills

Customer service experience

Excellent communication

IT literate

Ability to work individually and as a

Job description

Fitness First Ltd in the UK is seeking a Member Services Advisor for our busy contact centre. You will respond to queries, feedback, and complaints across multiple channels, delivering exceptional customer service to members and clubs.

You will thrive in a fast-paced environment, value attention to detail, and build strong relationships with colleagues across departments. The role includes full training and ongoing support with opportunities for progression.