Member Services Administrator

Copart Inc; Cardington; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

23 days holiday + bank holidays + one?

Volunteer day

Healthcare Cash Plan

Contributory workplace pension

Shares purchase program

Cycle to Work scheme

Life Assurance

Exclusive discounts

Job summary

Copart Inc invites applications for a full-time, office-based Member Services Administrator position based at our Bedford office. You will be the first point of contact for members, handling registrations, renewals and member inquiries with a focus on quality and satisfaction.

The role requires excellent customer service skills, strong communication, and the ability to manage multiple tasks while meeting key performance indicators. Benefits include holidays, pension, and health plans.

Qualifications

• Excellent customer service skills.
• Strong communication with members by phone and email.
• Ability to multitask and handle incoming calls while processing applications.

Responsibilities

• Manage incoming calls from members.
• Process member applications and renewals and maintain records.
• Handle sensitive information in line with data protection laws.
• Provide a high level of member support and resolve queries promptly.

Skills

Customer service

Communication

Multitasking

Tools

Microsoft Office

Excel

Word

Outlook

Teams

Job description

We are currently recruiting an administrator to join our Member Services Team, based at our office in Bedford, MK44 3JZ. The is a full time, office based position. As the person who will be the first point of contact for our members, our Member Services Administrators play a fundamental role in a team that strives for high quality and member satisfaction. Copart members can bid on and buy vehicles in auctions across the UK and Ireland. The Member Services team are responsible for the registration of new Copart members, the renewal of existing members and everything in between. The salary for this position is £27,976 pa. Main duties & responsibilities:

• Managing incoming calls from our members
• Administration, such as processing member applications, checking documents and ensuring systems are kept up to date
• Handling sensitive information in line with the data protection legislation
• Completing the new membership registration and renewal process
• Calling potential members to encourage and help them complete their member registration
• Communicating with members via email and telephone
• Helping our members with account queries, such as live auction queries, payments and complaints
• Dealing with difficult conversations, on occasion
• Providing an unparalleled customer experience for our members
  
  Excellent customer service skills and to be able to professionally handle complaints
• A passion for helping others and solving problems
• A highly confident individual, able to manage incoming and outgoing calls
• Able to multitask and work toward achieving key performance indicators, as set by management
Desirable attributes:
• Microsoft Office skills - excel, word, outlook and teams
• Previous experience in an administration/sales role
• Previous experience of taking payments over the telephone
• Understanding of the need to protect sensitive information.
  
  Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.