Member Services Administrator

Copart Uk; Bedford; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading vehicle auction company is looking for an Administrator for their Member Services Team in Bedford. The role involves managing member inquiries, processing applications, and ensuring high-quality service. Candidates should possess excellent customer service skills and be comfortable handling multiple tasks. The position offers 23 days of holiday, healthcare benefits, and further opportunities for professional growth in a supportive environment.

Benefits

23 days of holiday plus bank holidays

Paid day to volunteer

Healthcare Cash Plan

Contributory workplace pension

Discounted company shares

Cycle to Work Scheme

Life insurance coverage

Exclusive discounts

Qualifications

• Excellent customer service skills and the ability to handle complaints professionally.
• A passion for helping others and solving problems.
• Highly confident in managing calls.

Responsibilities

• Manage incoming calls from members.
• Process member applications and check documents.
• Handle sensitive information according to data protection laws.

Skills

Customer service skills

Problem-solving

Multitasking

Call management

Tools

Microsoft Office (Excel, Word, Outlook, Teams)

Job description

We are currently recruiting an Administrator to join our Member Services Team, based at our office in Bedford, MK44 3JZ.

As you will be the first point of contact for our members, our Member Services Administrators play a fundamental role in a team that strives for high quality and member satisfaction.

Copart members are able to bid on and buy vehicles in auctions across the UK and Ireland. The Member Services team are responsible for the registration of new Copart members, the renewal of existing members and everything in between.

Main duties & responsibilities:

• Managing incoming calls from our members
• Administration, such as processing member applications, checking documents and ensuring systems are kept up to date
• Handling sensitive information in line with the data protection legislation
• Completing the new membership registration and renewal process
• Calling potential members to encourage and help them complete their member registration
• Communicating with members via email and telephone
• Helping our members with account queries, such as live auction queries, payments and complaints
• Dealing with difficult conversations, on occasion
• Providing an unparalleled customer experience for our members

What we need from you:

Essential attributes:

• Excellent customer service skills and to be able to professionally handle complaints
• A passion for helping others and solving problems
• A highly confident individual, able to manage incoming and outgoing calls
• Able to multitask and work toward achieving key performance indicators, as set by management

Desirable attributes:

• Microsoft Office skills - excel, word, outlook and teams
• Previous experience in an administration/sales role
• Previous experience of taking payments over the telephone
• Understanding of the need to protect sensitive information.

What we offer you in return:

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities..