Member Services & Admin Officer (Hybrid)

Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco; Perth; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

35.5 days annual leave

Employer pension contributions matched

Employee Assistance Programme

Cycle to Work scheme

Learning and development opportunities

Job summary

Mountaineering Scotland is recruiting for a Membership and Administrative Officer (Full-Time) to support ~16,000 members and clubs across Scotland’s hill walking, climbing, mountaineering and ski touring community. The role is hybrid, with a minimum of two days per week in the Perth office, and involves serving members by phone and email, maintaining records and payments, and assisting with online bookings and events.

You will use Microsoft Office (incl.

Qualifications

• Experience in administration and/or customer service.
• Clear and confident communication skills.
• Comfort organising a varied workload and working accurately with data.
• Experience with Microsoft Office, including Excel.
• Experience with a CRM or membership database is important; familiarity with JustGo is welcome but not essential.

Responsibilities

• Provide excellent service by phone and email; keep membership records and payments accurate.
• Support online bookings and events.
• Help members and club committees use the JustGo membership system and contribute to Perth office operations.

Skills

Administration

Customer service

Microsoft Excel

CRM

JustGo

Tools

JustGo

Job description

Mountaineering Scotland is recruiting for a Membership and Administrative Officer (Full-Time) to support ~16,000 members and clubs across Scotland’s hill walking, climbing, mountaineering and ski touring community. The role is hybrid, with a minimum of two days per week in the Perth office, and involves serving members by phone and email, maintaining records and payments, and assisting with online bookings and events.

You will use Microsoft Office (incl.