Member Service Representative/Teller-Manchester

Service Credit Union; Manchester; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Health and dental

PTO & holidays

401k with match

Paid leave after 12 months

Talkspace mental health

Identity theft protection

Tuition reimbursement

Training & growth

Job summary

Service Credit Union is seeking a full-time Member Service Representative Teller at our Manchester, NH branch location. This role is a great step for anyone interested in a banking career with growth opportunities and a chance to put members first.

You will accurately process transactions, open and close member accounts, provide outstanding service, and resolve member needs with courtesy and tact. You’ll build lasting relationships through service quality, while maintaining security and

Qualifications

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

Responsibilities

• Process transactions accurately while maintaining proper security.
• Open and close member accounts.
• Provide outstanding service, resolve issues, and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multi-tasking

Problem resolution

Cash handling

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a full-time Member Service Representative Teller at our Manchester, NH branch location. This role is a great step for anyone interested in a banking career with growth opportunities.

“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Pay: $21.00, flexible based on experience.

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

A Day in the Life:

• Accurately process all transactions maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Experience and Qualifications:

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer