Member Proposition Manager (FTC)

NEST Corporation; Brighton; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Nest is seeking a Proposition Manager on a 12-month fixed term contract to shape, develop and deliver member propositions. You will lead from discovery to launch, using market and customer insights to drive innovative, commercially viable options.

The role involves cross-functional collaboration and steering through a stage-gate process with board interaction. Hybrid working is available, with some office presence in London and flexible hours to suit personal circumstances, while delivering

Qualifications

• Experience of identifying, developing, delivering, launching and managing complex consumer propositions.
• Experience of workplace or personal pensions and wider consumer financial services preferable.
• Delivering large projects with cross-directorate collaboration and Board-level sign-off.
• Constructing robust business cases and advocating for change.
• Data-led, customer-led design techniques and ability to commission new research.

Responsibilities

• Taking pre-identified strategic member propositions from discovery through to launch.
• Using market, customer, financial and operational insights to inform proposition development.
• Developing innovative, customer-focused propositions using human-centred design.
• Building sustainable value propositions via a stage-gate process prioritising outcomes.
• Establishing and managing stakeholders across multiple functions.
• Monitoring proposition performance against KPIs and reporting outcomes.

Skills

Proposition development

Stakeholder management

Human-centred design

Data-led decision making

Business case development

Tools

Market insights tools

Fintech / financial services familiarity

Job description

Role Overview

We are looking for a Proposition Manager to join us on a 12-month fixed term contract, working closely with colleagues across NX and the wider business to shape, develop and deliver innovative member propositions.

Responsibilities

• Taking pre-identified strategic member propositions from discovery and concept definition through to launch.
• Using market, customer, financial and operational insights to inform proposition development and enhancement.
• Developing innovative, customer-focused and commercially viable propositions using human-centred design techniques.
• Building unique and sustainable value propositions for Nest members through a defined stage-gate process that prioritises strong customer and business outcomes.
• Establishing and managing a broad network of stakeholders across multiple functions, including Insight, Customer Experience, Finance, Risk, Operations and Change.
• Monitoring proposition performance against agreed KPIs and providing regular reporting on outcomes and impact.

Minimum Criteria

• Experience of identifying, developing, delivering, launching and managing complex and compelling consumer propositions
• Experience of workplace or personal pensions and wider consumer financial services preferable, or similar regulated consumer service industry experience (telco, utilities etc.)
• The role requires experience in delivering large projects as part of a team and working collaboratively across multiple directorates and will involve Board-level sign-off and interaction
• Constructing robust business cases and confidently making the case for change
• Being able to demonstrate experience in data-led methodology and customer-led design techniques
• Ability to work with existing research and commission new research as required
• Demonstrable experience of managing risk within a complex organisation
• Outstanding interpersonal and communication capabilities, including excellent writing skills and experience drafting complex documents and reports
• Organisational skills and a track record of working in a project-based environment

At Nest, you'll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career.

Flexible and agile working

Everyone's personal situation is different.

• To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements): hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
• reduce or vary working hours
• reduce or vary the days worked
• work compressed hours
• job share

Directorate/Department Overview

The Nest Experience directorate is responsible for developing and evolving the propositions for our customers, for the service and experience that they enjoy and working with our delivery partners to ensure their data and assets are kept safe. This includes:

• Definition of our customer strategies
• Developing, maintaining and evolving our customer value propositions (including Retirements)
• The brand and marketing of Nest to our customers
• The design of the service experience our customers enjoy across all channels
• Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you'd expect to find in a thriving business. We're committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, ***, sexual orientation or socio economic background.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you're applying through the scheme.

We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satis